Acura of Seattle

Ratings & reviews

• S

  Sang Nguyễn

  3 months ago

  I had an excellent experience working with Preston. He was professional, friendly, and extremely knowledgeable throughout the entire process. He took the time to answer all my questions, explained everything clearly, and never made me feel pressured. What I appreciated most was his honesty and attention to detail—he truly wanted to make sure I got the right car for my needs. The whole buying experience was smooth and enjoyable from start to finish. He even filled up the gas tank for me, which I really appreciated. Highly recommend him if you’re looking for someone reliable and easy to work with!

• N

  Norman Anderson

  2 months ago

  I had to leave a review for not only the exceptional experience I had with the entire team, but especially Roman. This was truly top-notch customer service from start to finish. I had been searching nationwide for over a year and a half for a 2024 or 2025 Acura TLX Type S, so imagine my surprise when one was listed in Seattle, so close to home. During that search, I encountered everything from salvaged titles, hidden imperfections, misleading listings, and pushy sales tactics on vehicles that clearly did not match their asking price or advertised condition. After dealing with so many disappointing experiences, my expectations had honestly become pretty guarded. That’s what made working with Roman such a standout experience. Roman answered all of my blunt, straightforward, and admittedly numerous questions with enthusiasm, professionalism, and genuine engagement. It’s rare to find someone who can match that kind of energy while still making you feel valued as a customer. At no point did I feel pressured, rushed, or pushed toward a decision. When Roman sent me a video of the absolutely pristine 2024 TLX Type S they had on the lot, I knew I had to come see it in person. He even offered to come in on his day off to be there for my wife and me while we meticulously inspected the vehicle. What impressed me most was that the car was exactly as advertised — if anything, it exceeded my expectations once I saw it in person. The entire process was smooth, transparent, and completely pressure-free. From the initial conversations to the paperwork and final delivery, everyone treated us with professionalism and respect, making what is normally a stressful process genuinely enjoyable. I could go on and on about how amazing the overall buying experience was and how excited I am to finally own my dream daily driver, but the real star of this story is Roman. Keep being exceptional — you are truly appreciated. TL;DR: If you’re considering purchasing from Acura of Seattle, ask f

• K

  Kelly Mannion

  6 months ago

  Miracle Mitchell, Acura Sales Consultant for Seattle is the ultimate, most knowledgeable, professional, customer service person in this business. He is kind, considerate, and very helpful. Everyone at Acura in Seattle are top notch employees that treat customers with total respect. If you’re looking for an outstanding car, I bought one this year and I have a smile on my face every time I drive it. Miracle will take care of all your questions with kindness and respect.

• D

  Derick Ramirez

  a month ago

  I have 2 babies, 90 degree heat and my air conditioner wasn't blowing as cold as usual. Went in on a Saturday at 730am and so I asked if they could take a look. The young man stated it would be minimum $600 with tax and maybe even over $1,000. So I asked if they did any type of payment plan if need be and was referred to a partnering company called dignify. Had to apply via phone and got approved for over $5,000, wanted to proceed with the process but unfortunately couldn't because none of the SIX employees knew how to use the dignify repair process. When I asked the manager what's going on he stated he didn't know how to use it simply because "nobody else has needed help financially." I hope he wasn't implying I'm the only person who can't afford my repairs in full because that's how it felt. It bothered me for 5 days and so I reached out to the general manager to essentially be dodged. It's been 3 days but yet no response. Don't want much in return just better training maybe? Definitely a better shift manager. Very poor and inadequate training here.

• S

  Sysy

  3 weeks ago

  The service at Acura of Seattle for my ADX was outstanding. Justin, the service manager, and his team were friendly, efficient, and really knew their stuff. They handled everything quickly and made sure I was completely satisfied. Highly recommend their service department!