Andy Mohr Toyota

Ratings & reviews

• E

  Elvis Amauris Novo Peña

  5 months ago

  I just want to say thank you so much for the amazing service and attention! This was such a great place to buy a vehicle, and the whole process felt easy and stress-free. Big thanks to Anthony Mangine, Basil Smothrtman, and Isai Tavarez for all their help — especially Isai for helping translate between English and Spanish. That meant a lot to me! I definitely recommend this place to my family and friends. Thanks again to everyone who made this such a great experience!

• Y

  Yoni

  4 weeks ago

  Let me tell you something about the people at this dealership. Never have I ever felt so connected, respected, and genuinely taken care of at the highest caliber of good will than I have by Scott and Basil. Even after I walked away to go with another dealership (spoil alert I didn't go with the other dealership!) was I followed up with JUST to make sure I was happy and that I got what I wanted. If it weren't for Scott and Basil I'm not sure I would be sitting in my beautiful new car--and an even better one than I had originally expected to purchase at an even better price than I originally thought possible. Genuinely with all my heart I can say that I love these guys. They are good, honest, hardworking, sincere, fun, and overall delightful people. Thanks again Scott and Basil!

• J

  Jeremy Ripperger

  2 weeks ago

  First time visit to their service center today. I waited three hours and all they did was a tire rotation. They told me the service was gonna be about an hour. And I waited three hours. I was very unhappy with my service today. The people I dealt with were kind. The service advisor was fine but the overall service and experience I would not recommend this place to anyone. There was lots of people sitting around waiting. And after I complained, they didn’t offer me anything. So don’t waste your time here. Go somewhere else.

• B

  Banteamlak kibret

  a month ago

  Last time, I was disappointed because I wasn’t able to get the recall service completed after a customer service representative had promised it would be done during my 15,000-mile service visit. However, my recent experience completely changed my perspective. The recall repair was handled quickly and efficiently, and the service was outstanding. I’m very happy to share that Andy Mohr Toyota in Avon provided excellent customer care and the fastest service I could have hoped for. Thank you to the team for making things right—I highly recommend Andy Mohr Toyota!

• C

  CW

  2 months ago

  Do not purchase a car through Andy Mohr. I'm only giving two stars instead of one because I wasn't COMPLETELY ignored. My brother is a Toyota employee, so I am able to get the VSPP discount. I reached out to Andy Mohr to see if they honored that discount, because some dealerships don't. Brittany responded and told me that she didn't know if they honored and that she would have her sales manager reach out to me. That is totally acceptable; however, keep in mind, Andy Mohr, that time is money. I waited for a day and didn't hear from anyone. Meanwhile, I have other dealerships reaching out because they actually WANT to sell a vehicle. Brittany reached out to me AGAIN, asking me if I was still interested in a new vehicle. I told her that I was waiting on her sales manager to contact me, since that's what she told me she was going to do. Her response was, oh, yes, I'll have her do that when she has the chance... Two days later, I had a fantastic experience at Ed Martin in Noblesville and purchased a brand new, loaded AWD Camry XSE. Fast forward about three weeks, and I received a text from someone who didn't even identify themselves or who they were with, and who spelled my name wrong (details matter!), asking if I was still interested in buying a car and trading my vehicle. I had to ask who it was, and it was Brittany. I decided not to waste my time responding to her and decided to call her manager- the one who was supposed to call me in the first place. I called Andy Mohr today and told "manager" Stephanie what happened. I did this to provide feedback about my experience, so maybe she could train her employees on how to actually sell a vehicle and how to hang on to customers who will return for years to come, but, keep in mind, the sales manager was the person who couldn't bother to call me in the first place. I don't know if Brittany didn't give her the message, but based on Stephanie's flippant response to my call, I'm going to guess that it's simply a matter of