BMW of Wesley Chapel

Ratings & reviews

• J

  Jamie Oudit

  a month ago

  My husband took my car in for routine maintenance like he always does and Harley was absolutely wonderful like she always is. Then our sales guy who originally sold us the car, Victor, calls (are you even a good sales guy if you don’t call up on your previous customers?) tells my husband that they are having some good incentives right now. We weren’t in the market, only had the car for about 2 years. But my husband said he would entertain it if he can fulfill a few things that would be an absolute must before he even talks to me about it. And boy did Victor deliver! So off to the dealership I went, admittedly filled with skepticism, but an open mind. Fell in love with the vehicle. He not only showed what my husband said, there was soooo much more! He was honest, he was kind, he was patient, there was no bait and switch, no over promise under deliver, no showing or promising something that was outside of what we wanted or needed. I have never signed so fast in my life. Then we went to finance. Normally this is where the story would shift and that’s where you MIGHT feel negative feelings. We met with Carlos, who was our finance guy the first time we signed. He is so easy to talk to, explains things clearly, doesn’t pressure, doesn’t try to talk you into things, it’s his job to see you add ons, however at no point do you ever feel pressure to buy add ons. He allows you the ability to take your time, read, ask, contemplate. When you ask a question you never feel stupid or talked down to. He has a wonderful personality and sense of humor. It was truly a wonderful experience all around! So Harley, Victor, Carlos, thank you. If you need service, go to Harley. If you want someone who shows you exactly what you are asking for go see Victor. If you are going into signing, try to get with Carlos! 10/10 highly recommend the three of them!

• X

  Xiomey P

  2 months ago

  We had a wonderful experience at BMW . From the moment we walked in, Dim made us feel welcome and took the time to understand exactly what my husband and I were looking for. He was patient, knowledgeable, and never made us feel pressured at any point during the process. Dima truly went above and beyond to help us purchase our new vehicle. He answered all of our questions, explained everything clearly, and made sure we felt confident in our decision. His professionalism and dedication really stood out, and it made the entire experience smooth and enjoyable.

• C

  Caribbean Bold Consulting Group

  a month ago

  Thank you for your assistance and for addressing the warranty issue regarding the driver’s seat on my M2. I understand that I should be receiving a call from the dealership soon to evaluate the matter further and determine the next steps. I appreciate the support and attention. Great team!

• M

  Maicon Fernandes

  3 months ago

  Had a great experience buying my wife’s BMW X6! Honestly, this was the best experience I’ve ever had at a dealership. Big thanks to Mario for taking such good care of us, super attentive, patient, and made the whole process really easy. He made sure everything went smoothly and that we were comfortable every step of the way. Really appreciate the whole BMW team for the excellent service. We’re very happy and definitely recommend them

• L

  Lorren Oliver

  a month ago

  My service advisor, José Irizarry, is an exceptionally effective communicator. He clearly explains what needs immediate attention and what can reasonably wait, without ever pressuring me to approve unnecessary repairs. His estimates are accurate, and the final invoice consistently matches the quoted cost, eliminating any unpleasant surprises. Equally important, José is highly responsive and promptly returns texts and emails. His professionalism, integrity, and trustworthiness give me complete confidence in the service recommendations he provides. Because of José, I feel comfortable and confident having my vehicle serviced at this dealership. In today’s environment, finding a service advisor you can genuinely trust is invaluable. José has earned my trust and my continued business.