BMW Santa Barbara

Ratings & reviews

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  Penelope Narvaez

  5 months ago

  I had an amazing experience at Santa Barbara Auto Group BMW and couldn’t be happier with my purchase. Jeff, Chris, and Carlos went above and beyond from start to finish. They were honest, patient, and genuinely focused on helping me with the car of my dreams. The process was smooth, transparent, and stress-free. Every question I had was answered clearly, and I never felt pressured. You can tell they truly care about their customers and take pride in what they do. If you’re looking for a dealership that treats you with respect and makes car buying actually enjoyable, this is the place to go. Huge thank you again to Jeff, Chris, and Carlos!! I absolutely love my car!

• R

  Richard Albazi

  5 months ago

  I walked into SB BMW a week ago to get info on returning my end of lease vehicle. The rep(won't say his name) at the desk just looked at me. I asked if I can speak to a used sales car rep and he said he was able to assist. I asked him if I can return my vehicle and purchase a used vehicle to avoid the disposition fee. He asked what kind of car I had and what was I looking for. I told him I have a 330E and I wanted to purchase a used convertible. He then told me that my car was not worth anything at all and to just return it end of lease and start new with a vehicle purchase. I was confused. He said they were getting a demo convertible to sell, but he had no idea anything about it. He made a smirk comment to me that the vehicle would only be about $5,000 of sticker price. He didn't seem like he was in the mood to help and that he was bothered by me. I didn't feel like I was getting anywhere with him so I walked out of the dealer and did some research online about end of lease. I called the BMW dealer in North Hollywood and I got a total different attitude. They were very helpful and told me to bring the vehicle for trade in and that I can avoid the disposition fee with a trade in for used vehicle. Started the paperwork and got myself a nice used BMW. I would have waited for the demo vehicle and purchased it from SB BMW, but the rep was not helpful at all.

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  Joel Miller

  8 months ago

  We had been shopping for a higher end SUV for quite some time. We shopped from San Jose down to Thousand Oaks. Out of all the sales people we spoke with at the various locations I have to say Jimmy Trieste at BMW Santa Barbara stood out. He was the most professional, knowledgeable, attentive and was always available. He is truly an authentically nice person which we find to be equally important. Jimmy found us the exact BMW we wanted, which we couldn’t find anywhere, reached back out to us and eventually we closed the deal with a well deserved smile. Thank you to Jimmy for helping to finally end this car buying experience on a positive note. If it weren’t for your extra efforts we would have been driving up to San Jose to buy a “good enough” car. We are satisfied with BMW of Santa Barbara but are extremely satisfied with our salesperson Jimmy.

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  Irene Gonzales

  a year ago

  Subject: Exceptional Service Experience at Santa Barbara BMW I wanted to take a moment to share my recent experiences at the Santa Barbara BMW dealership’s Service Department, as they have truly exceeded my expectations. Despite having two BMW dealerships closer to my location, I chose to travel to Santa Barbara due to the consistently poor customer service and overpricing I encountered elsewhere. My partner and I, both proud BMW owners, decided to visit this location, and I must say, we have returned twice already for service on our vehicles. The level of customer care we received was outstanding. The service team, particularly Sean and Dennis, were incredibly helpful and attentive. Angel made the loaner car process seamless, allowing us to be in and out in no time. The communication throughout the service process was excellent, and it’s clear that the team is dedicated to providing the best customer service experience. I truly appreciate the fast, friendly, and efficient service at Santa Barbara BMW. It’s refreshing to find a dealership that prioritizes customer satisfaction. Thank you for maintaining such high standards!

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  Bill Ealand

  3 years ago

  Amazing experience from order to delivery. Jeff Knepp helped me with the Build of my 2023 X5 in early January. New BMW has all of my favorite features & only took about 5 weeks to build & deliver. Thank You to Bill Fogg and his professional team at Santa Barbara Auto Group BMW! Love 💕my BMW