BMW Santa Barbara

I had an amazing experience at Santa Barbara Auto Group BMW and couldn’t be happier with my purchase. Jeff, Chris, and Carlos went above and beyond from start to finish. They were honest, patient, and genuinely focused on helping me with the car of my dreams. The process was smooth, transparent, and stress-free. Every question I had was answered clearly, and I never felt pressured. You can tell they truly care about their customers and take pride in what they do. If you’re looking for a dealership that treats you with respect and makes car buying actually enjoyable, this is the place to go. Huge thank you again to Jeff, Chris, and Carlos!! I absolutely love my car!

I walked into SB BMW a week ago to get info on returning my end of lease vehicle. The rep(won't say his name) at the desk just looked at me. I asked if I can speak to a used sales car rep and he said he was able to assist. I asked him if I can return my vehicle and purchase a used vehicle to avoid the disposition fee. He asked what kind of car I had and what was I looking for. I told him I have a 330E and I wanted to purchase a used convertible. He then told me that my car was not worth anything at all and to just return it end of lease and start new with a vehicle purchase. I was confused. He said they were getting a demo convertible to sell, but he had no idea anything about it. He made a smirk comment to me that the vehicle would only be about $5,000 of sticker price. He didn't seem like he was in the mood to help and that he was bothered by me. I didn't feel like I was getting anywhere with him so I walked out of the dealer and did some research online about end of lease. I called the BMW dealer in North Hollywood and I got a total different attitude. They were very helpful and told me to bring the vehicle for trade in and that I can avoid the disposition fee with a trade in for used vehicle. Started the paperwork and got myself a nice used BMW. I would have waited for the demo vehicle and purchased it from SB BMW, but the rep was not helpful at all.

We had been shopping for a higher end SUV for quite some time. We shopped from San Jose down to Thousand Oaks. Out of all the sales people we spoke with at the various locations I have to say Jimmy Trieste at BMW Santa Barbara stood out. He was the most professional, knowledgeable, attentive and was always available. He is truly an authentically nice person which we find to be equally important. Jimmy found us the exact BMW we wanted, which we couldn’t find anywhere, reached back out to us and eventually we closed the deal with a well deserved smile. Thank you to Jimmy for helping to finally end this car buying experience on a positive note. If it weren’t for your extra efforts we would have been driving up to San Jose to buy a “good enough” car. We are satisfied with BMW of Santa Barbara but are extremely satisfied with our salesperson Jimmy.

Walked in the door and the one guy standing across the showroom said “…do you need something?” I had to walk up to him. 4 other guys had the exact same energy. Not a single one even bothered to introduce themselves or even ask for my name. I was actually shocked at how horrible the service was for such a prestigious brand. I can only imagine what the execs in Munich would say. Do yourself a favor and go to Rusnak in Thousand Oaks.

I had a great experience with a recent car purchase at this dealership. Jimmy was excellent and Carlos did a wonderful job of orienting me to my new vehicle. I would definitely recommend buying your car here!