2026 Ford F-150 XL

Location

701 W Marketview Dr, Champaign, IL, 61822

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“Absolutely terrible customer service. The way I have been treated and avoided, the way my vehicle has been treated, is unacceptable. I have a Ford ecosport se, 2021. It is part of the big recall. Called back in October to get something set up, was told they would call me when they had times available. Never got a call back. Again the same thing in December. Then, beginning of Feb it bit the dust. I was told not to drive it and to have it towed to the dealership. Estimated time to fix it was 8 to 12 weeks since the part they needed for the turbo was on backorder. Cool. They said they would reimburse me for the tow (they still haven't as of June 3rd) and I could get a rental on them, all I had to do was pay the deposit when I picked up the rental. The best part of this whole experience was Hertz rentals, and that was still a headache. But this isn't about them and they did their best with what they had. Finally my car was ready for me to pick up May 12th 2026. They had my car since Feb 9th 2026. No one says anything to me about any issues found during repairs. Imagine my surprise when my ac does not work on an 84° day. I contacted them that same day to ask why the ac was not working and they initially told me they did not even touch the ac unit. Which.... Is a flat out lie as you have to disconnect part of it to replace the engine. And what do you know? Their diagnostic found that the compressor was bad. My car that I bought brand new with 7 miles on it suddenly has a faulty compressor? I think not. Of course they did the usual "oh he isn't here today, come back tomorrow" several times when myself or my family members went in to have a conversation about this issue. Finally we got to speak with someone who let it slip that the tech had deviated from SOP and did not include any notes as to why. Actually there were no notes at all. Strange to me, since I'd think you would be documenting everything with such a big repair as replacing an engine. But what do I know? I'”