Chrysler Dodge Jeep Ram FIAT of Ontario

Ratings & reviews

• G

  Gary Fields

  7 months ago

  I purchased a new electric jeep Wagoneer S from here December 28, 2025 and the buying experience was subpar. I did the deal online and by phone and once I was approved they told me that I might have to choose a different vehicle because they had someone on the lot who was buying the vehicle so I had to rush down there. The salesperson, Maryjane, was non existent. From the start she had no problem with blowing up my phone but when I got to the dealership and I let her know that I was there and she said she would be right out. I never met her, she didn't show up. Once I was done in finance I was brought out to the car and the salesperson gave me one key and no way to charge the car. He told me that I would either have to come back to pick them up or he could mail them to me. He also told me that they were too busy to go over the car with me and could arrange to do so if I come back and then he walked away. When I started the car it said that the tire pressure was low with 2 tires. The person who drove the car over to me couldn't see the dash lit up with this message? Whoever washed the car did a horrible job. It looks the windows were washed by a child. They did get me out of there quickly and the finance guy, Chris, was good, but overall the experience was not good. The least they could do is hand deliver the second key and car chargers to my home. Overall the experience was not good.

• J

  Jasmine P

  5 months ago

  After a disappointing customer service encounter at Knight of Claremont, I visited this dealership to experience a different standard of care. I am highly impressed with the service provided by our sales representative, Byron, and his manager, Luis. On Sunday evening, we approached them to explore options for exiting our Lexus with minimal negative equity. Byron and Luis demonstrated exceptional dedication by staying past closing to work towards our desired financial figures and vehicle acquisition. Although we couldn't complete the deal that night, the following morning I received a call informing me that they had successfully negotiated with the bank to meet my precise financial requirements and also helped me address the negative equity on my trade-in. This positive experience, a stark contrast to my previous one, significantly improved my outlook. I am grateful for Byron and Luis's exceptional efforts in going above and beyond to deliver the results I was seeking. Thankyou once again

• J

  Jkar

  a month ago

  Dan has been amazing to work with. He has always kept me informed throughout the service process, and he is consistently responsive, professional, and supportive whenever I have questions. Back in December, I had to have my engine replaced, which was a stressful situation that left me without my vehicle for over a month. Although it was a difficult experience, Dan made it much easier by communicating with me every step of the way and ensuring I always knew what was happening. Most recently, I brought my vehicle in for another service, and it was completed within just a couple of days. Once again, Dan provided outstanding customer service from start to finish. I truly appreciate all of his help, his professionalism, and his friendly attitude. He goes above and beyond to make sure his customers are taken care of. Thank you, Dan!

• J

  James Vickers

  2 weeks ago

  When I first got there one gentleman started to help me and we found out that my extended warranty was a third party warranty which I was truly did not know/remember because it has been almost 7years from the purchase of the vehicle and have never had to use the warranty. The gentleman was very nice and took the time to explain that I would have to call the dealer where the purchase was made to find out who the warranty company was and that their finance department would not open until 9 AM. After about 1 1/2 hours I was able to get a copy of my contract/warranty. At this point people told me I would have to talk with a certain service writer D.S. It felt that he was reluctant to help me and that I was an inconvenience to him. He had me make all the calls to the warranty company and then disappeared and then when he came back he was not interested in helping me and when he did he was short. All this to just get a faulty sun visor repaired. When I talked to someone higher up in the car business they stated that once I had the warranty company info he should have been making the calls not me.

• K

  Kari Rodriguez

  2 months ago

  Ali and Rodney are the best in the game! Purchased my second vehicle with them in the last 2 years making it easy and helping us get what we want and not pressuring the deal! Thanks guys!