Classic Volkswagen Gastonia

Ratings & reviews

• J

  Jase Schaat

  a month ago

  My review is based solely on the service department. I’ve brought my car to this dealership four times now—for an oil change, windshield wipers, coolant, and most recently their “Summer Road Trip Ready” package ($149.95, including oil change, tire rotation, brake inspection, battery test, fluid top-off, wiper inspection, video inspection, and a complimentary wash and vacuum). Each visit has left me more frustrated than the last. The biggest issue is the lack of customer service. I’ve never once been greeted upon arrival—every time I’ve had to walk inside and find someone myself, often being met with an indifferent “why are you here” attitude. It consistently feels like customers are an inconvenience rather than a priority. During my first visit for an oil change, the service itself was acceptable, but I was hit with an extra ~$20 in vague “shop fees.” My second visit for wiper blades was more disappointing—despite the promotion stating installation was included, I was redirected to the parts department and ultimately had to install them myself after figuring it out via YouTube. Not difficult, but it’s the principle of paying for something that wasn’t delivered. By the third visit (coolant), I knew not to expect assistance and went straight to parts—only to wait around with no staff available. Eventually someone showed up, but the experience was again inefficient and poorly managed. My most recent visit for the “Summer Road Trip Ready” package reinforced all of these concerns. The final cost came out to $173.60 with taxes and additional fees—well above the advertised $149.95. The paperwork was unclear, and once again, communication was lacking. I was also told there was a potential fluid leak and quoted an additional $200 for diagnostics—despite them having performed my previous oil change. Even more concerning, several items included in the package appear to have been skipped or not documented: • Oil Change – completed • Tire Rotation – completed • Brake Inspe

• G

  Gabrielle Valencia

  a month ago

  Akira made buying my first ever new car buying experience seamless. He answered my many questions about multiple cars until I ultimately decided on one. From the sales manager back to the finance side it went perfect and never once did I feel pushed by them. Almost one week in and loving my 2026 Atlas!

• E

  ericka adams

  2 months ago

  From the time I walked in the door I was treated like royalty. Even though I didn't have much for a down payment, I was still treated with the upmost respect. I worked with a salesman over the phone even via text. My paperwork was already done ahead of time. They are straight forward and go over and beyond to make sure you're put into a very nice vehicle. I never thought with my credit score and not being on my job long I would qualify for such a nice car. I highly recommend Classic Volkswagen to anyone even with bad or no credit.

• C

  Cepheus

  5 months ago

  I bought a new 2026 Golf R at Classic Volkswagen here. The experience was very pleasant and easy. Im super satisfied with the car and overall Classic Volkwagen made the entire process straightforward. Their facility is very clean and spacious, and everyone is super professional. Shout out to Akira who helped me directly with the car! Ill be sure to use them for my future VW car purchases.

• J

  Jennifer Walker

  8 months ago

  Jarret Martin at Classic was super helpful, friendly and beyond patient. He worked to get me the best deal possible and I drove out of there in my new 2025 Jetta confident and satisfied. Thank you, Jarret! Y’all go see Jarret. You won’t be disappointed with his salesmanship and you’ll love your VW!