2026 GMC Acadia FWD Elevation

Location

600 English Rd, Rocky Mount, NC, 27804

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“I am writing this review in hopes that someone at the highest level of this company takes notice and reaches out, because my experience has been extremely disappointing and costly. I purchased an SUV from Davenport GMC in February 2024 and also invested in an extended warranty for peace of mind. By early summer, I began experiencing issues with the air conditioning not working properly. Since the vehicle was under warranty, I trusted the service department to properly diagnose and repair the problem. Instead, their “solution” was simply topping off the refrigerant, creating the illusion that the issue was fixed. There were clearly serious issues within this service department—so much so that the entire team was eventually let go. That alone speaks volumes about the level of service customers were receiving. Unfortunately, the consequences of those failures are now being passed on to customers like me. Unfortunately, this appears to reflect a larger pattern. The service department has a history of performing quick, superficial inspections rather than actually resolving problems—ultimately leaving customers to deal with more expensive repairs later. I’ve spoken with multiple other customers who shared similar experiences and feel they were taken advantage of. I understand there has since been a complete turnover in the service department, but the consequences of prior negligence are now falling on customers like myself. Even worse, the current service experience has not improved. Accurate diagnoses are still lacking, communication is extremely poor, and getting updates on my vehicle feels unnecessarily difficult. As a Black woman, I also feel compelled to say that during my most recent visits, I did not feel valued or respected as a customer. My concerns did not seem to be taken seriously, and my time was not treated as important. What is most frustrating is that there is documented evidence—notes from prior visits—showing that I reported the AC issue while stil”