2026 Ram 1500 Big Horn

Location

888 I-45, Conroe, TX, 77304

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“I rarely leave negative reviews, but after giving Demontrond another chance, I feel obligated to share my experience. My initial purchase experience involved negotiation tactics that left a bad impression. I originally left a low-star review, and within five minutes my salesperson called me asking me to change it because it affected his rating. He offered a few small incentives, and since I didn't feel he was the primary problem, I updated my review. My concerns were mainly with the finance process and the overall dealership experience. Now, over a month later, I'm dealing with another issue. As part of my purchase, the dealership agreed to pay off my Toyota lease. I was told this would happen within about 10 days. More than a month later, Toyota is still contacting me for payment because the lease has apparently not been paid off. This morning I called the dealership several times. At first, no one answered. When I finally reached someone, I was told a salesperson would call me back. That never happened. I called again later, only to be told that the person responsible wasn't available until tomorrow and that the employee I spoke with wasn't responsible for the issue. What frustrates me most is the contrast in priorities. When a negative Google review affected the dealership's image, I received an immediate phone call asking me to change my rating. But when I need help resolving an issue that affects my finances and credit, I can't even get a return phone call. Mistakes happen. What matters is how a business responds. Unfortunately, this dealership has shown poor communication, poor follow-through, and a lack of accountability. I hope this issue gets resolved quickly, but based on my experience, I cannot recommend doing business here.”