2026 Jeep Grand Cherokee L GRAND CHEROKEE L LAREDO ALTITUDE 4X4

Location

3401 S Memorial Dr, Greenville, NC, 27834

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“Wish it was a way I could give this company 0 stars. Worst experience I’ve ever had . Dropped my jeep off 2weeks ago to get my sun roof fixed. I was told it was a 6hr job , then later found out I need a part & would take part 5days to come I paid for express shipping .I was told I’ll get a call when part arrived, no call had to take time out of work to go check on my vehicle, was told that the mechanic was working on it but had to leave early but would be done next day. (gave me a loaner that was dented up , paint chipping & dirty inside & smelled like smoke)I didn’t complain because was told my truck would be done the next day) i Came back the next day because once again no call or update about my vehicle to find out the mechanic never started working on my truck. Then found out the part they order arrived broken. So I have to wait another week for an another part. Talk to owner for the place (chip) he promise he would give me a call when part came & would get with the worker that lied to me , once again no call & had to take time off work to go there again for a update, just to find out I have to wait another week for another part. No communication I’ve had to go up there personally 8times to see about my vehicle & now they will have my truck got a totally of 3weeks . Told them I wanted my truck back & will get someone else to fix it , was told I’ll have to pay 1,100 to get my truck back in the same condition I dropped it off in . When I got to the dealership my truck is sitting outside with parts on top & sun exposing the inside (the point of wanting to get sunroof shade fixed so wouldn’t crack the leather inside) multiple employees lied & even the owner . I would not recommend anyone taking the vehicle to Jeep in Greenville NC . Wish I NEVER did. Worst service I’ve ever experienced & will have to pay $1800 for my vehicle to just be sitting at dealership for 3weeks. Yes understand the part situation but owner & employees told me different each time I went up ther”