Friendship Hyundai Bristol

Ratings & reviews

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  Jarilyn Campbell

  2 months ago

  I can’t say enough good things about Friendship Hyundai of Bristol and Tim (salesman). My trade in deal was seamless, quick and easy. Tim made my car buying process painless and I walked away with a beautiful new car. I will definitely be a returning customer.

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  shane smith

  5 months ago

  My 7th car purchase with the friendship family... first time in bristol at the hyundai lot. And just as before 5 star service across the board. Justin my salesman was great Adam, Nathan in service.... the whole experience from start to finish was the best in town.... thank you to all involved. Will be sending everyone I know to Friendship for all their car needs....

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  Laney Badger

  6 months ago

  We just bought a hyundai palisade from Preston Vance and the service was 100/10!! He was super friendly, personable and super easy to work with! He met every one of our wants and was willing to go to extra mile to make sure we were happy! Will definitely return in the future! He was even willing to push our baby around in their stroller while we cleaned out our old vehicle!!

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  Josh Hall

  2 months ago

  Had a door latch replaced under extended warranty. Seven months later the door handle broke off. Was told since the work was done so long ago there was nothing they could do. Even though it’s obvious the repair was not done properly after they had broke the door handle and tried to fix it with a zip tie. Was offered a 20% discount on a 600$ repair.

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  Laura Bassett

  a month ago

  This review is about and for the service team. Sadly, it takes a lower review to make changes and hopefully, Friendship Hyundai Service Department will step it up. People working in the department can make or break your experience and this is the case today. I am certain the mechanics did a fine job and this does not apply to them. We had the Santa Fe serviced and I came in early to pay. I dropped my husband to grab the vehicle and he had to wait over 30 minutes to get the keys! Like no talking-just keys. Why you might be thinking. Well apparently the people that work at the desk do not work together or even communicate. One customer was working with 1 of the 2 parts service people, and the other guy(who could grab the keys, said you are working with him so you’ll have to wait) 15 min later he says, I guess I can grab your keys, but he couldn’t find them. But he could find and check out 2 other people. Then the guy who was busy said they are in front of me in the clear order. Seriously, that guy knew my husband was there. He knew it was paid for. He knew he was waiting 30 min. The other guy wouldn’t use his verbal communication skills to even ask the other guy. This regular service adventure was well over $700.00, paid for, and yet-Now I will be looking elsewhere to have the vehicle serviced. I called and spoke to an assistant manager, probably the same guy who didn’t ask the guy where the keys were for a paid vehicle. And had he been more empathetic and Solutions driven, I wouldn’t have even posted. Am I confident that new measures will be taken, policy changes, etc? Not at all, But I am happy to offer a Simple solution. Have all the keys hanging in Alphabetical order in the clear plastic sleeve with the work order so anyone knows where to get them and can clearly see it is paid or not. Problem solved!