Friendship Hyundai of Beckley

Ratings & reviews

• J

  Jennifer Hamm

  2 weeks ago

  This is an our second purchase from Tim! Friendship of Beckley will work with you in every way possible. They will go above and beyond. They went to Bristol for my husband’s car and went to Princeton for my SUV. Go and see Tim! Let them hook you up in a nice ride. Take all the paperwork to make the process a breeze. Paystubs, loan information on current car or the title. All the keys and things. Know your credit score! They are willing to run you for the best deal.

• B

  Bridget Hartzler

  2 weeks ago

  A very special thank you to Alan, Bama, Eric, and all the service specialists at Friendship in Bexley! The most outstanding service we have ever received on our car. We were having engine trouble on a road trip home to NC on a Saturday morning. Everyone made us feel comfortable while our car was being assessed. It turned out that there were a myriad of issues (coolant leak, heat exchange replacements, skidguard issues) and we would not be able to take the car home. Service representatives not only went out of their way to help us find options to drive home (rental cars, UHauls, etc.) but unfortunately none were available. We were given a personal ride to a nearby hotel to stay for the night so we could fly home safely the following day. While our car was being attended to, we received diligent phone call updates, service estimates, and reassurances about our car’s status. When I flew back to WV to pick up the car, the associates double checked my financial estimate and ensured that I was charged appropriately. Never in my life have we been more grateful to work with such wonderful people. Do not hesitate to bring your car here for a moment! Thank you again for providing us with above and beyond service. All the best, Bridget and Frank

• A

  Amy McMillan

  4 months ago

  FINAL UPDATE: The General Manager stepped in and completely turned things around. From the moment they got involved, they were professional, responsive, and genuinely focused on fixing the problem. They took the time to listen to what had happened, acknowledged the issue, and made sure it was handled quickly and fairly. It was clear they truly care about their customers and the reputation of their dealership. Because of their leadership and willingness to step in and make things right, what started as a frustrating situation ended with me feeling valued as a customer. Great leadership like that makes a huge difference. I really appreciate the time and effort they put into resolving the situation. Still waiting on getting the armrest situation dealt with at this time, but I'm hoping it will get fixed as well. UPDATE: Eric Hurt is who I have been dealing with so this will not help. He also quoted me $1300 to have rotors replaced LOL. Called another Hyundai that quoted me $900 and a local mechanic who quoted me $600. Just trying to figure out why $400 difference in the 2 Hyundai's within 45 minutes of each other. Brake rotors bad at 7,000 miles and they would not replace only would machine. Then again at 22,000 miles bad again and want me to pay for all 4 rotors, saying its my driving. I had a Hyundai Tuscon for 10 years and 130,000 with 1 rotor replacement. I have went thru corporate and they refuse to cover a fix that probably would cost them $700 out of pocket. Corporate told me they spoke to a service manager but the name they gave me doesn't even match anyone at the dealership. Also the service manager was off at the time they said they spoke to someone. Communication has been lacking. My insurance (Permaplate) contacted them for an interior scratch for them to replace my arm rest and no one returned their email so they closed my case. So the insurance I was conned into buying won't even fix things because this dealership would't cooperate with them. Also at

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  Jim Cook

  4 months ago

  When my car was totaled in an accident, this was the first stop to find a replacement. The staff is friendly and helpful and my friend Tim Massey was a pleasure to work with. Nice selection of vehicles, reasonable prices, quality automobiles. This is now the second car I've purchased there and if I ever need another vehicle, this will be my first stop.

• A

  Alex Moore

  3 months ago

  They were great. Hayden hooked me up with exactly what I was looking for. No attemp to bait and switch like other dealerships. Just straight honest dealing.