Grayson Hyundai

Ratings & reviews

• A

  Amanda Vincil

  4 months ago

  I’ve purchased nearly every vehicle I’ve owned from this dealership, and so has my family, so I can confidently say they’ve earned our trust. JR is an outstanding salesman to have on your side. I was recently in an accident and needed a new car, he went above and beyond to help me find options within my budget and secure the best deal to fit my desired payment. I ultimately drove away in a beautiful Hyundai Tucson, and the entire process was smooth and stress-free. I absolutely love my new car! Thank you, JR! I truly appreciate all your help!

• V

  Victor Roberts

  3 weeks ago

  If you’re purchasing a vehicle outside of this dealership’s primary brand, I’d encourage you to proceed with caution. During the signing process, an additional theft protection fee was added that I didn’t feel provided meaningful value and seemed like an unnecessary upsell. I also had a horrible experience with the Safe-Guard warranty they partner with. The claims process has been extremely slow, communication has been frustrating, and they often appear to prioritize the lowest-cost repair options over timely, quality service. Even the Nissan dealership has said this is the worst warranty group they have ever worked with to help repair a car. Based on my experience, I’d recommend researching your warranty options carefully before purchasing.

• D

  Dawn Passarelli

  2 months ago

  Darko was very professional and showed great questioning and listening skills to quickly determine our car buying goals. He was not pushy or aggressive which we really appreciated. He also made the entire process easy and fast, supported by his sales manager. John was not the glib salesperson we had come to expect in a finance mgr. which was a pleasant change. We highly recommend Grayson Hyundai.

• M

  Makayla childress

  2 months ago

  Shane, from the BMW dealership, did a wonderful job helping me purchase a 2025 Hyundai Elantra. Easiest and smoothest car purchase I’ve experienced. Would recommend him over and over!

• D

  Dewayne Bessye

  2 weeks ago

  BUYERS BEWARE, DO NOT WASTE YOUR MONEY HERE. I financed a 2016 Chevy Colorado from this dealership on June 29,2026, 14 days ago. At the time of purchase, there were no major issues nor were there any lights on the dashboard or codes but a few days later the car starting shifting rough. I took the truck into the Beaty Chevrolet service department located at 8729 Kingston Pike Knoxville, TN 37923 United States to get the vehicle inspected. Turns out there were severe internal damages in the transmission which would call for a $6500 complete replacement. At the time time of the purchase I did buy an extended warranty through Phoenix Guard Warranty Company to cover any repairs needed done on the drivetrain of the vehicle but upon calling the warranty company to inquire about the coverage, I was denied due to the damages being pre-existing, meaning the dealership would've had to have known about this issue and failed to relay this information to the buyer, me. I also believe they had the lights and codes wiped off the dashboard prior to me buying the truck because there STILL aren't any lights indicating an issue with the truck. I brought this issue up with management at the Hyundai dealership but was told since the truck was marked "as-is" there was nothing they could do about it even though I spent the extra money on a warranty which would trump any "as-is" marking. I was also told, verbatim, "none of the cars that are traded in are inspected or diagnosed, we just clean them up, top them off, and put them on the lot for sale." by a salesman named Nick. I was also told by Walter Grayson that "escalating the issue won't get you anywhere." This dealership is terrible and I have no choice but to take legal action at this point when the issue could have been resolved with a simple replacement, repair, or refund.