Group 1 Mazda Denton

Ratings & reviews

• J

  Jon Balao

  a month ago

  Our Salesman, Ozzy was attentive and professional. He was outstanding for being a “rookie” in the car sales business. The manager, Collin was exceptionally knowledgeable and helpful as well. Our total buying experience was 5 STAR rating. My wife and I are definitely going to recommend your dealership, no question ask!

• T

  The Review

  3 months ago

  2nd purchase at this dealer and I can now say with confidence that I'm happy I'm a returning customer. Leo provided an great buying experience and Andrew with financing was great to deal on both occasions. On a side note, service has also been great to be completed here! Viktor

• C

  Cameron Saikali

  a month ago

  Zak Mohamed, Andrew Myers, and Colin Finnell worked a miracle and got me out of arguably the worst car deal this side of the Mississippi. Put me in a 26 and got me driving all in one day. If you’re looking for a new ride and want to work with people that genuinely do their best to get you the most, this is the place. No questions asked. Thanks again 🙏🏻

• S

  Steffi Leyva

  4 months ago

  I'll be honest, I was dreading the car-buying experience. As someone from Miami who now lives in Texas, I expected pressure, stress, and the classic dealership runaround. What I got was the complete opposite, and I'm so glad I came here to this dealership! I had been eyeing the Mazda CX 50 for a while. From the moment I walked in, Hugo warmly greeted my fiancé and me and made me feel completely at ease. He took the time to ask thoughtful questions to really understand what I was looking for, let us go browse several cars at our own pace, and never once made me feel rushed or pushed into a decision. That alone was worth five stars. Hugo was tied up with other clients, and then Collin came out to greet us and made sure we were taken care of as we browsed. Collin is the sales manager, and he was equally wonderful and attentive, and genuinely engaged throughout the whole process. He even jumped in to help me test drive the car I had my eye on without hesitation. And when I was deciding on color, Hugo offered to source the one I wanted from another dealership, but I ended up falling in love with a color they already had on the lot. They were so genuinely excited for me in that moment, which made it even more special. Hugo also walked me through the negotiation of the car payment and went over all the credit information with me clearly and transparently, and something I was honestly nervous about. He made sure I understood everything and felt confident in the numbers before moving forward. That level of care and honesty made a huge difference. When it came time for paperwork, another amazing gentleman named Andrew handled everything with patience and clarity, making what can often be the most stressful part of the process feel totally manageable. What really stuck with me was Hugo following up two days after just to check in, make sure I was happy with my new car, and remind me I could reach out anytime with questions. That kind of care after the sale is rare. I left f

• E

  Ed Adams

  a week ago

  After several positive service experiences, I didn't hesitate to make another appointment. I called on Monday to schedule a oil/filter change and a state inspection. I requested an appointment at 11 a.m. on Wednesday and told them I would need shuttle service. Today, when I arrived at 10:50, the service counter could only be described as chaotic. The two employees were very frazzled and harried. While I understand they had other customers they were helping, they didn't even acknowledge those of us who were waiting. It was after 11 before anyone helped me. I told her I had an appointment. She looked up the information, took my insurance information and told me to sit in the waiting area. When I told her I had requested shuttle service, she told me the shuttle was in Little Elm and that it would be awhile. A little before noon, she asked if I still needed the shuttle. By then, I thought the work on my car was almost complete, so I declined the shuttle service offer. At 12:05, she called me up to the desk and said the work was complete and that the technician had recommended several additional items for service. I reviewed the items and declined to have the additional work done. She said that once she declined it in the system, they would bring the paperwork up and she could check me out. 15 minutes later, still no car and the service desk was empty. A few minutes later, both employees returned with take out food. While I understand employees need to eat, I don't understand why a service desk would be left completely unattended while they go get their food. At about 12:40, I was finally checked out and able to leave the dealership. 1) If a dealership offers shuttle service, they need to ensure it is available close to the time requested, not almost an hour later. 2) The service desk should not be left unattended for extended periods of time. 3) It should not take 30 minutes to finish up paperwork, etc. to get your car after the work has been completed