2026 Jeep Wrangler WRANGLER 4-DOOR SAHARA

Location

1405 Healdsburg Ave, Healdsburg, CA, 95448

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“I made an online appointment at the Healdsburg C.D.J.Ram dealership expecting better service than at an oil stop. I needed an oil change. I received a coupon in the mail. I also needed my brakes checked. Online they offer shuttle service so I checked that box. I was not greeted at my truck when I arrived. I parked and went in and was not greeted. The clerk was with another customer so I waited patiently. When it was my turn I let Anthony (clerk) know I was here for my 10:00 am appt I’d made the week before. I needed squeaky brakes checked, windshield wipers changed and a car wash (bronze) a shuttle home as I was doing Thanksgiving cooking for 16 people. I let Anthony know I bought my Ram truck (and another car as well!) from dealership in Salem Oregon and always had my service via the dealership but moved here recently. I planned on driving from Cloverdale to Healdsburg for all my future transportation needs (buying cars/trucks/service, etc.)Long story short, they were “short on staff so no wash. No shuttle and Anthony said he didn’t have me on his books for a service. He quoted me over $100 for oil change although coupon was for $89.00 and wipers that go for $19-39.00 at automotive stores at $79.00. I paid for service and after I left, I text him to inquiry about my squeaky brakes. Apparently tech “couldn’t check them unless he did a tire rotation “ which I just had in Oregon done mid July (3.5 months ago). Anthony apologized for the scheduling mixup and said he could get my truck oil changed in 45 minutes. I checked under hood after “service” and oil was changed, wiper fluid topped off but I believe they either didn’t check my steering wheel fluid or my coolant, or only put water in out of a clear jug I saw tech use. I don’t know if this is the way the owner and manager want the dealership to be ran. But I’m thinking NOT. I think I’ll just go to the local shop here near my home in Cloverdale and skip the dealership in Healdsburg. I washed my own truck and will to”