INFINITI Charlotte

Ratings & reviews

• R

  Raiven Stinson

  4 months ago

  Overall fantastic experience! The entire staff was extremely friendly and welcoming. I worked with Josh who sold in my car and Ace who helped on the financial side. Both were great in helping me get into a car that I absolutely love! 10/10 and I highly recommend. Ask for Josh and Ace!

• K

  Karen Weaver

  2 months ago

  My husband and I recently bought a great low mileageToyota Highlander from Infiniti. The whole experience was top notch and beyond our expectations. Myron Parker was the salesman assigned to us - He is the one you want to ask for when visiting this dealership. Myron is professional but very down to earth and immediately we felt at ease. His is genuine and shows interest in you as a person. His knowledge of cars is thorough and he is patient when being asked questions. He is thorough in explaining the process and allows time for the client to discuss and consider our options. I hope that this dealership will consider promoting Myron or at least consider rewarding his work with desirable pay raises. The others like Chris and the financial manager did a great job as well in helping the purchase to go smoothly. We will consider taking our car there for the regular maintenance because of how well we were treated! Buying a car can be really stressful and an overwhelming decision but not with this dealership! Thank you Myron, Chris and others for your attention to detail and your kindness for us as customers!

• T

  Tracy Freeman

  a month ago

  Took my vehicle in for brakes on 6/11/2026. Had my daughter pick it up on Friday because they did not finish it until 20 minutes before closing. Get home Friday to test my car, and it sounds terrible. Mind you, it did not sound bad when I took it in. I was told on my last oil change in March that I would need brakes soon, so I decided to take care of that now. John, the service representative, told me my vehicle needed a brake fluid flush and my cabin air filter needed to be replaced. Mind you, I just paid for that on March 20th, 2026, during my last oil change, and when I said he continued to tell me these things needed to be done after I said I just paid for it. Keep in mind that I am not even due for an oil change as of today. On Saturday morning, 6/12/2026, I returned my vehicle. I was told it was a cover making the noise, but when the manager drove it, he still heard the noise, so they kept my vehicle and gave me a rental. Monday morning, I get a call at 715 am that my vehicle is ready, and a very nice guy dropped it off. I drove it, and I can still hear a noise, but it is not as loud. The crazy part is that my car was not making any noise. I now have an appointment with a different dealership to have my vehicle checked out. I will never take my car here ever again. I can not trust that they are doing what I pay for. This was just brakes.

• L

  LillyFamily

  a month ago

  Exceptional Experience! I had the pleasure of working with Adrian Bryant, the General Manager, who provided a truly outstanding experience. I had very specific requests, and he took the time to find exactly what I was looking for while patiently answering all of my questions. Once my vehicle was located, Lyanna helped finalize everything and made the process smooth and stress-free. Tristan George, the Finance Director, was equally wonderful, explaining everything with clarity, patience, and kindness. This was one of the best car-buying experiences I have ever had. From start to finish, I experienced professionalism, transparency, and exceptional customer service. This is my fifth Infiniti, and while I’ve always appreciated the service I’ve received, this experience was by far my favorite. Thank you, Adrian, Lyanna, and Tristan, for making it such a positive and memorable experience!

• F

  face book

  5 months ago

  Had my 2014 Q50 transmission drain and filled, I reached 127k miles so I was about due. I was done in just about an hour, my advisor Will was very helpful and really kind, also shoutout to my tech Kevin (I believe his name was) who did the service. I could feel my car shift better and much softer vs previous with the old fluid. And gave me a run around of my car which was nice. Thanks INFINITI. Will be back. Jose-