Jack Hanania Audi Orange Park

Ratings & reviews

• M

  Mark A Carbone

  4 months ago

  I was just able to in 48 hours from 3000 miles away on FaceTime buy a car from Aiden who was an outstanding salesman. He gave me a great video walk-through the car within minutes. I arranged for a third-party to come out on my behalf a couple hours later to drive and test the car for me. Couple hours later, we did the paperwork and I own the car. This was all within about five hours for me finding the car online. The price was great too Then Aiden arranged to have the car dropped off at a customer upholstery shop where I’m having the interior redone. I highly recommend this dealership. They didn’t know me from anyone. I was just a person who fell out an online form, saying I was interested in the car.

• K

  Katrina Westfield

  3 weeks ago

  My experience with Audi Orange Park was extremely disappointing from start to finish. During my initial visit, I was assured that before taking delivery of the vehicle, it would be fully detailed and the discoloration in the seats would be addressed. I informed my salesperson, Carlyle, well in advance of the exact day and time I would be arriving to purchase the vehicle. When I arrived, I waited over an hour for the vehicle to come out of detailing. Unfortunately, after all that time, it was still not properly cleaned. There was pet hair throughout the rear of the vehicle, marker scribbles remained on the back seat, and the seat discoloration I had specifically asked about had not been corrected. The entire purchase process took well over two hours before I was finally able to leave with the vehicle. The overall experience reflected a lack of organization, professionalism, and attention to detail. I was told to return the following week so the detailing concerns could be properly addressed. I did, and while the detailing itself was much better, the vehicle came back with new paint chips and dings that were not present beforehand, apparently caused by careless handling during the service. The manager did order touch-up paint, which I appreciated. However, instead of having the repair completed by a qualified paint technician, they had a salesperson apply the touch-up paint. The results were poor, and the damage remains clearly visible. I was then told there was nothing more they could do because they did not believe the damage was their responsibility. Another disappointing aspect of the experience was the lack of transparency during the sales process. My salesperson, Carlyle, agreed to a specific purchase price that I was comfortable with, but failed to disclose that achieving that price meant removing the seat protection coverage from the deal. This was never mentioned during our discussions beforehand. Instead, I only learned about it after I had already drive

• D

  David Welch

  a month ago

  All service advisors are competent, articulate, and polite. I ALWAYS bring my 2008 Audi A6 4.2 for EVERYTHING, from tires to complicated engine work. Their prices are inline with independent—so called—experts. If you drive an Audi, keep it serviced by Audi.

• L

  LaQuise Ward

  a month ago

  Mr. Frank is always helpful and makes my experience at the dealership both pleasant and comfortable. He creates a sense of trust and reassurance, so I know I will be taken care of every time I visit. He goes above and beyond to ensure that customers feel valued, heard, and supported throughout the process. His professionalism, kindness, and dedication to customer service are truly appreciated. Thank you, Mr. Frank, for consistently providing such a positive experience.

• K

  Katelyn Canode

  4 months ago

  It’s not every day you get to buy your dream car from your friend. Aiden, I can’t thank you and Pete enough for the deals you pulled to get me my RS3- literally went above and beyond. I couldn’t be happier with the options and the way this car drives. Go see Aiden to buy a car!!