Jim Taylor Ford Ruston

Ratings & reviews

• C

  Casey Tripp

  2 months ago

  Are you sick of the, "I have to talk to this or that manager," pricing? Want an upfront price, good communication, and quick responses? Then Scott Winstead, is your man. He has worked here for a very long time for a reason. He gets return customers because of his service. He quickly found exactly what I wanted, priced it well, and worked with me throughout the process. I was very happy with the price. They were cheaper than nearby dealers on the same vehicle. I did not ask for a sunroof, did not expect it, and was surprised it had it. Their price with the sunroof was cheaper than other dealers without. My first Maverick (2022) was a great little truck and this 2026 is even better.

• S

  Sandra Wollerson

  a month ago

  Wonderful experience. Best dealership I have ever used and my salesman Scott was super knowledgeable and so nice. Best salesman ever.

• M

  Melinda Adams

  a month ago

  The best car buying experience I’ve ever had! Seth Peterson worked with me for 2 months trying to find the exact vehicle that I wanted and I absolutely love my Expedition. If you are in the market for a new vehicle go see Seth at Jim Taylor Ford you won’t be disappointed!

• L

  Lynda Linn

  4 weeks ago

  I have been a FORD owner for decades. In the past, Jim Taylor Ford in Ruston was so responsive and attuned to customer service that I drove from Monroe to Ruston for service. That is, sadly, no longer the case. While I understand it is a dynamic business and updates are necessary to remain competitive, losing experience and authenticity in your customer service is unwise. The knowledgeable people who brought learned experience and customer care to the table are no longer at this dealership. And while youth can be an asset in any business, the young people who populate a business environment need seasoned professionals to guide and nurture them. However, I don't see that happening here. For me personally, arriving at this conclusion has been costly. The last incident occurred after paying $1,383.00 for repairs only to have the vehicle returned to me with the SAME ERROR CODES that I brought it in with. Following another diagnostic event, I was told my vehicle needed a part that FORD no longer manufactured and I should replace it. One would think after paying $1383.00 for repairs and receiving the SAME ERROR after the "repair" that a reputable dealer (or service advisor) with integrity might recommend a re-assessment of the charges. Perhaps the seasoned professionals who once populated this dealership might have done so, but the immature young people in the JTF service department now are more concerned with having a good time. So, JTF ... thank you for your advice: I WILL buy a new FORD. But it will be from a different dealer. Yes, it will be inconvenient for me to travel to Jonesboro, Farmerville, Monroe, or Bossier for service, but I will endeavor to find a dealer who is more concerned about keeping customers than hiring new, inexperienced, and un-interested youngsters. I hope the $$ you saved by hiring these untrained people you call "service advisors" are worth it because this experience has just cost you a long-time customer. UPDATE: I was contacted by Service Ma

• J

  Jalisa Hicks

  a month ago

  I had a great experience purchasing my vehicle with Chad Spencer. He provided excellent customer service from start to finish and made the entire process smooth and stress free. Chad was professional, knowledgeable, and genuinely cared about helping me find the right vehicle. He took the time to answer all of my questions and made sure I was comfortable every step of the way. Awesome man to work with! I highly recommend Chad Spencer to anyone looking to purchase a vehicle.