Kia of Daphne

Ratings & reviews

• A

  alyssa chavis

  a month ago

  ⭐⭐⭐⭐⭐ 100,000/10 experience at Kia of Daphne! Last week I traded in my car and upgraded through Kia of Daphne, and I genuinely cannot say enough amazing things about my experience. Chris and Sam were beyond incredible from start to finish. They made what can sometimes feel like a stressful process feel easy, exciting, and honestly so peaceful. Both of them were incredibly kind, professional, patient, and genuinely helpful every step of the way. I never felt pressured, overwhelmed, or like I was “just another sale.” They took the time to answer every question, made sure I felt comfortable with everything, and truly treated me with so much care and respect. Buying a new car should feel exciting, and thanks to Chris and Sam, it absolutely did. They made it one of the happiest days ever for me, and I’m so thankful for how smooth and positive they made the whole experience. I can confidently say I’ll keep coming back to Kia of Daphne for anything I need in the future. If you’re looking for a dealership that truly takes care of people, I highly recommend Kia of Daphne—and especially Chris and Sam. They went above and beyond, and I honestly can’t thank them enough! I’m absolutely in love with my new 2024 kia sportage!!

• J

  James Martinson

  2 months ago

  I just want to give a great thanks to Josh and Morgan for helping me get my new truck. They were absolutely amazing, even though I was a little stressed because buying a vehicle can be stressful. They helped me and was able to reach a monthly payment I could afford. Awesome experience!

• W

  Wendell Rankin

  a month ago

  From the first moment that I reached out to Kia about a vehicle the experience was top tier. Denae Gunter called me immediately and got the ball rolling. She then introduced me to Ronnie Burrell (VIP CAR SALESMAN) and from that point it was all gas no brakes. We went to the dealership on Saturday May 23 and I must say the entire staff was friendly. After being there for a couple of hours we ended up purchasing a 2026 Kia Sorento but that didn’t last long at all. When I finally drove the car I realized that it was entirely too small for a 6’2 239 pound man 😂. I texted Ronnie Sunday night and told him that I didn’t want the Sorento and I was bringing back. I let him know that I wanted the Telluride. Ronnie simply said I’m on it and call me tomorrow. Long story short we were able to trade in the 2026 Sorento for a 2027 Telluride. Ronnie Burrell did his thing and made it happen. I totally recommend anyone who is looking for a car to take that short drive to Daphne Alabama and check out Kia of Daphne and make sure you ask for Ronnie Burrell because he will make it happen for you I promise.

• C

  Courtney

  6 months ago

  Thomas was amazing to work! He help me buy a VW Tiguan. He was super informative and really took the time to answer all my questions without making me feel rushed. He’s genuinely nice and never pushy, which made the whole car buying process so much easier. I felt comfortable the entire time and really appreciated how honest and professional he was. If you’re buying a car, Thomas is THE person you want helping you!

• M

  Marlena

  2 months ago

  My new Kia had a service recall, so I made an appointment to have it done yesterday at the location of purchase. I showed up on time and walked directly into the service area. There was a man and a woman sitting behind the desks. I waited for a moment, no one greeted me, then I stated I had an appointment. She took my keys and I asked her how long it would be, she said 30 to 45 minutes. I went to the waiting area, which was pretty much empty, and sat down. After an hour passed, the man from the service desk walked by. I asked him to check on my vehicle and he agreed. I waited 20 more minutes and he never returned, so I walked to the service desk to check on it myself. To my dismay, my keys were laying on her desk and my vehicle was finished. No one bothered to let me know. She said, "well, you were second in line, but it was just a recall, so you can take your keys and leave if you want", so I did. I asked her where my suv was and she pointed at it. My car was blocked in by 3 other vehicles, I had to back all the way up between lots of other vehicles and pull around. No one in service offered to do that either. I was also supposed to receive a free car wash on my first visit too, but no one mentioned that either. I guess customer service doesn't exist anywhere anymore. It's disappointing to receive zero customer service, no smiles, and no explanation of what service was completed on my vehicle.