Kia of Meridian

Ratings & reviews

• C

  Chris Bucciantini

  3 weeks ago

  I will never take my vehicle to this dealership again for any reason. During April, 2024, I obtained two quotes for removal of the HECU module on my 2019 Sorento EX, 3.3L, V6, and replacing it with a part that I had purchased and would supply to the Service Dept. The first estimate was from a local car repair business for $355. The second estimate was a phone quote from the Kia of Meridian Service Manager for $356. Since the two estimates were equal, I decided to let Kia of Meridian perform the service. I felt like a Kia dealership would provide better-quality service and would stand by their quote. I was wrong. I dropped off my vehicle early morning. The Service Manager called mid-morning to say that they had removed all of the brake lines and the HECU module from my vehicle. He then said that he had given me a WRONG ESTIMATE, that he had given me a quote for the smaller, 4-cylinder engine instead of my V-6. He said the NEW estimate was now $824, instead of the $356 he originally quoted me. Since the brake lines and the HECU module on my vehicle had already been removed, and no telling if the lines or the module had been further damaged during removal, I had no other choice at the time but to let them continue. I thought that after we talked it over, they would honor their original quote. When I went to pick up my vehicle, the Service Manager still refused to honor their original quote. I also e-mailed the dealership with these details to talk about it, and they never responded.

• N

  Nell Sullivan

  5 months ago

  Dylan was absolutely phenomenal! We went in looking to buy and he worked with us to get the car of my dreams! He was very understanding and easy to work with. Definitely ask for Dylan when looking to purchase!

• D

  Dave Snodgrass

  a month ago

  Yes, it was a great time we had at this service department they got the car done before we expected and even saved us money plus the car was completely clean

• S

  Shyron Caldwell

  6 months ago

  They are a rip off lack of professional knowledge they go off of process of a limitation. In addition if a part cost you 20 dollars they will charge 3,000 to fix it. Case in point they they told me I needed a whole steering column which he said costed 1800 and for the 4 hours 1200 for labor. I got a second opinion turns out it was the steering coupler which costed me 20 bucks and 150 bucks to put in for me. So if you have time and money to waste please don’t hesitate to run to Kia they will waste your time and money without a second thought.

• K

  Kiara Gomez-Reyes

  8 months ago

  Horrible experience!! If i could give them a 0 out of 10 I will. Horrible customer service. I made an appointment with them 1-2 weeks in advance and they even called to do a follow up on it. I get there bright and early and they said no one ever made an appointment. So I was there for 2 hours because they were too busy cleaning the employees cars. And they offered me a wash and vacuum but didn't vacuum anything. Just horrible for a first time customer there.