2021 Toyota Highlander XLE

Location

4001 Capital Hills Dr, Raleigh, NC, 27616

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“Purchased a 2023 Range Rover LWB. I was already sold on this particular vehicle and did all my research before even coming to the dealership. Also Navy Federal did my financing with no money down, which was great and easy. I am extremely disappointed with how this situation has been handled. When purchasing a vehicle with a price tag exceeding $105,000, I expect honesty, transparency, and professionalism throughout the process. I specifically requested a particular service (ceramic coating) and was fully prepared to pay for it. However, I was later told that the ceramic coating was being provided “free of charge,” when in reality it appears that the finance manager simply failed to include it in the paperwork. Presenting it as though I was receiving something complimentary, rather than acknowledging that it had been omitted, felt misleading and, quite frankly, insulting. I don’t appreciate being treated as though I wouldn’t recognize the difference. This experience has left me frustrated because it feels like I was being given an explanation that was intended to cover up an oversight rather than simply admitting a mistake. Had someone been upfront and said the service was accidentally left off the contract, I would have appreciated the honesty. Instead, I was given an explanation that did not make sense and only eroded my confidence in the process. I expect the level of service and integrity that should accompany a purchase of this magnitude.”