2021 Lexus ES 250

Location

2930 Skokie Valley Rd, Highland Park, IL, 60035

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“I recently brought my Lexus in for a recall and also because the rear tailgate wasn't closing properly. The issue ended up being faulty sensors, and thankfully everything was covered under the Lexus warranty. The service team replaced the sensors, and my vehicle was repaired and ready for pickup the very next day. I want to give a special thank you to everyone (Ryan and Mr Lopes) helped me throughout the process. The gentleman who assisted us during the repair was incredibly kind, professional, and helpful. The gentleman who checked me out when I picked up my vehicle was also great to work with and made the process smooth and easy. I also want to recognize the young man who checked me in when I first brought the vehicle in. He was so patient and friendly, even though I know I can be very particular about my car. I'm extremely careful with my paint and specifically requested that my vehicle not go through a car wash because I only use touchless washes. Everyone listened to my concerns, respected my requests, and made me feel valued as a customer. Excellent customer service can be hard to find, and this team truly delivered. Thank you all for your professionalism, attention to detail, and for taking such good care of both me and my vehicle. I sincerely appreciate the outstanding experience.”