2026 Chrysler Pacifica PACIFICA SELECT

Location

806 Alexa Dr, Mt Sterling, KY, 40353

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“Wow what awesome and outstanding customer service!!!! So I purchased a New Jeep back in November and it has done good up until Easter Sunday. I took my Jeep to the dealership I purchased it and the service department made me feel like I was a burden. They said they are booked out over a month and refused to even take a look that day to try and see if it’s a simple fix. I then made the decision to contact Mann’s. I spoke with Kevin in services and was made to feel like my concerns were his as well. Kevin was apologetic about the other dealership and promised to do everything in his power to change the experience. So Wednesday morning the jeep wouldn’t start again I had it towed that afternoon. Thursday morning Kevin called to let me know that Robert the tech was about to start looking my jeep over for a diagnosis. Not very long after that Robert made contact with my fiancé and said he found a loose wire and believes it’s fixed. Robert explained he would like to keep it over night to test it in the morning to see if it would start again. This evening we picked up our Jeep and it’s running like it was when it was new. I wasn’t a customer until now at Mann’s but I will definitely keep my business where I’m appreciated and treated more like family then just a number. Outstanding service and I thank you both for your hospitality.”