2016 Toyota Highlander Limited

Location

3700 N Causeway Blvd, Metairie, LA, 70002

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“I have been a loyal INFINITI customer since 2017 and recently relocated back to New Orleans after years of having my vehicle serviced at Nalley INFINITI in Atlanta. Unfortunately, my first experience with Matt Bowers INFINITI was extremely disappointing. My service advisor, John Daigle Jr., was dismissive from the moment I arrived. Basic questions about recommended services were met with minimal explanation, and I felt more like an inconvenience than a valued customer. What concerned me most was the inspection process. My inspection report indicated that all front lights were functioning properly, yet I arrived knowing my front passenger-side turn signal was not working. When this was brought to the dealership's attention, the explanation provided only raised more questions about the accuracy of the inspection itself. Additionally, after spending more than two hours at the dealership for a routine service appointment, I left and discovered my check engine light was on. I was later told it wasn't addressed because that wasn't the reason for my visit. My issue isn't that a diagnosis wasn't performed—it's that no one even informed me the light was on. After nearly nine years as an INFINITI customer, this experience fell far below the standard I've come to expect from the brand. Based on this experience, I will not be returning to this dealership.”