Monroe Chrysler Dodge Jeep Ram

Ratings & reviews

• A

  Andrew Edelbrock

  a month ago

  Salesman Daniel Mexico went above and beyond to help me locate the exact vehicle I wanted and get it there. Minor hiccup at the delivery was completely resolved by Sales Manager and General Managers. I would absolutely recommend Monroe Superstore and will use them again in the future!

• V

  Vincent Campbell

  4 months ago

  NEVER DO BUSINESS HERE EDIT: After driving the vehicle for a month the transmission is still acting up. They should’ve allowed Baumann Ford to replace the transmission, and not forced me to move it to Brondes!! I visited Monroe Super Store on November 12, 2025, to buy a 2020 Ford F150. I fell in love with it and purchased it. Unfortunately, I started experiencing problems with it. On December 29, 2025, I took it to the shop. My initial shopping experience was positive. I spoke with Tynan Campbell, a top salesperson. He showed me a few vehicles, and I drove the Ford. I went through the financing process and drove it home. Within a mile, I noticed a bad vibration from the front end. I called Tynan, who assured me the vehicle was thoroughly inspected and passed. A few weeks later, I noticed the transmission was acting odd, and the brakes weren’t stopping well. I called the service department and explained the issues. They scheduled an appointment, but when I arrived, they couldn’t diagnose the problem because they’re not a Ford dealer. They told me I’d have to take it to a Ford dealer. I wasted over an hour of my time and $15 worth of fuel. I took my Ford F150 to a Ford dealer as instructed. They found a faulty transmission, bad rear brakes, and an undetermined oil leak. I had the vehicle for 47 days and driven 1,649 miles. I purchased an extended warranty for $4,650, but it only covers electrical issues like door locks, stereo, power windows, and moonroof. I informed Monroe Super Store of Baumann Ford’s findings and the warranty’s limitations. They told me I needed to take the truck to a different Ford dealer because they guarantee there’s nothing wrong with the transmission. Doug Taylor, the used car manager at Monroe, instructed me to take the vehicle to Brondes Ford on Secor Road in Toledo, OH. I told him I needed to pay for the diagnostic testing and vehicle inspection Baumann Ford performed to get the truck released. He said he didn’t want to run multiple c

• R

  Robert D

  4 months ago

  BUYER BEWARE – MISLEADING & DISHONEST I purchased a van from Monroe Superstore and had a very disappointing experience working with Mark Lawrence. The vehicle was advertised with multiple features that either do not work or are not even installed: ❌ AC “works” – compressor is bad, no cooling ❌ “3000W inverter” – completely missing (only leftover wiring) ❌ Rear lift/power jack – not functional / not wired These were not small issues — these were major selling points listed for the van, and NONE of them checked out. Yes, I take responsibility for not double-checking everything before signing — I was focused on getting financing done and felt pressured during the process. But I trusted that a dealership like this would at least verify the basic features they advertise. That trust was clearly misplaced. ⚠️ This felt extremely misleading at best, dishonest at worst. ⚠️ Do NOT rely on their listing descriptions — verify EVERYTHING yourself. If you’re considering buying from here, inspect every detail before signing anything. Don’t make the same mistake I did.

• A

  Amber Goralski

  3 months ago

  My Jeep 4xe was at the dealership for the better part of the first few months of 2026 (keep reading). First I had a little accident and needed a new fender, then my battery failed the recall (got a new one) and later needed some minor service assistance post recall. The multiple people I worked with from making the appointment, the vehicle loan program (they ALWAYS had one available for me per my request), nice guys like Joe, Ray and Trent were very transparent about everything. I just moved to this area and I'm so grateful I have a dealer close to home I feel that I can count on. This Service Department provides excellent customer service.

• B

  Brian Harper

  3 months ago

  I needed emergency service while traveling through Monroe. My Check Engine light illuminated and without an appointment on a Saturday Ray and his Service Team helped us get back on the road. Not only did I receive Excellent Service, the service team genuinely cared about our situation and was dedicated in helping us resolve our issue so that we could continue on your journey. It was a pleasure to see good people helping others in a time of need. Again, thanks to Ray and his Service Team for a Job Well Done!