Mt. Ephraim Chrysler Dodge

Ratings & reviews

• M

  Matthew Reynolds

  5 months ago

  Salesman was great, but the car was not ready to be sold. The battery was dead and when we took it for inspection, the tires were totally shot and a check engine light and a cracked wheel. The one tire was delaminated and unsafe to drive,and they sold me the car that way, telling me it was in great shape, needed nothing and was good to go. The check engine light required a $4,000 repair at a Mercedes dealership. The failure mode was the crank case vent valve Mercedes part numbers 270-090-07-00, 0029901303, 203-994-20-35. This part usually fails under gradual deterioration, and the check engine light came and went immediately after purchasing the car. I have every reason to believe that this crank case vent valve problem came up for the prior owner who traded it in rather than deal with an expensive repair and then the car was sold to us as-is. The thing is that I went to this dealer because they had a $3,000 car for sale. I had been talking to the salesman about that specific car for a couple days and told him I was driving from Central Pennsylvania to get it. When I arrived they had sold the car that morning even though I told the salesman I was coming out. (I told the salesman I was on the way AFTER the car was sold and he didn't give me a heads up that it was already sold) So despite my frustration, I decided once we got there... instead of a fixer upper, why not get my son a really nice car? And they sold me this CLA 250 Mercedes which was supposed to be all perfect and ready to go. Instead of hassle free driving, I had to put a battery in it, a brand new set of tires, get the wheel welded and replace the crankcase vent valve. So I dumped about $5,000 into this "ready to go" car right after the purchase. I've been in touch with the dealership multiple times and sent them receipts and they never did anything to help me out with it. There's something else wrong with the car where it's using copious amounts of fuel and getting horrible gas mileage. Seems

• A

  arianna martinez

  a month ago

  great staff, everyone is very helpful. I haven’t had any issues getting in touch with anyone when needed. I purchase my first vehicle 3 weeks ago and everything was done very professionally and quick. 10/10 service, would highly recommend!!

• F

  For3vermillie

  3 weeks ago

  Jack was absolutely amazing to work with! He was friendly, professional, and incredibly helpful throughout the entire car buying process. He took the time to answer all of my questions, explained everything clearly, and made the experience smooth and stress free. I never felt pressured, and I truly appreciated his honesty and patience. If you’re looking for outstanding customer service, I highly recommend asking for Jack. Thank you for making this such a great experience.

• L

  lauren cleaver

  4 months ago

  Im just as disappointed in Mt Ephraim as I am in Chrysler jeep. I submitted a warranty claim to corporate. Did all the red tape. Ready to bring my jeep in and the closest one with a body shop was Mt Ephraim. THEY ARE NOT AUTHORIZED for warranty work for paint. Come to find out through corporate, and I went there for almost a year and a half trying to get my paint warranty honored. The service manager NEVER submitted any work orders or photos, never called me for an appointment. Kept blowing me off. If you have the infamous bubbling paint due to bad primer dont waste your time here.

• Y

  Yadira Batista

  a month ago

  My 2021 Jeep Grand Cherokee has been sitting at Mt. Ephraim Jeep since May 26, 2026, and I am still no closer to getting clear answers about what is actually wrong with my vehicle. The dealership has informed me that I need a new engine due to what they claim is negligent maintenance, yet they have not provided the diagnostic trouble codes that were present when the vehicle arrived, explained whether a specific mechanical failure occurred, or identified the actual root cause of the issue. Instead, they are relying solely on the presence of sludge to deny warranty consideration. What is especially concerning is that they have refused to perform or submit an oil analysis, despite having an oil sample available. An oil analysis could help determine whether contamination, a mechanical failure, or another issue contributed to the engine condition. They have also refused to submit the claim to warranty for review, even though my factory warranty expires in just a few days. Communication has been extremely frustrating throughout this process. Nick has been difficult to work with and has not provided the information needed to understand or evaluate the diagnosis. The only way we have been able to get updates has been through my husband speaking with Mike in person at the dealership. I understand that warranty claims sometimes require extensive investigation, but after more than a month, I would expect a thorough diagnosis, transparency regarding the findings, and a willingness to provide supporting evidence before recommending a complete engine replacement and denying warranty coverage. I have also requested that the dealership contact Stellantis and request a factory field technician to inspect the vehicle. Given the lack of a clear root cause diagnosis and the severity of recommending a complete engine replacement, I believe an independent review by a Stellantis field engineer is warranted. Unfortunately, this request has not been acted upon. Instead of thoroughly in