2026 Kia Sorento S

Location

7849 Mall Pkwy, Stonecrest, GA, 30038

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“If I could leave 0 stars I would. Took my car to them on a Friday morning with spark plug and coil pack issues. I was told the work would take 5 hours. Fast forward to the following Wednesday when I finally picked my car up (I had to call them and ask was it ready nobody called me); I left the dealership in stonecrest, drove to Conyers then home to Stockbridge. By the time I made it to Stockbridge my car was smoking, battery light came on and then the engine overheated. I waited about an hour for the car to cool down & checked the coolant levels only to find my serpentine belt completely destroyed. Contacted nalley kia the following morning to have the car towed back to their location where the service manager Brian “agreed” to fix it for free (while also trying not to admit fault but if you’re not at fault there’s no way you’re going to fix such a costly repair for free) but anyway, we waited hours for the car. After the work was complete (the second time) we asked for proof of what had been done in case something else happens. Brian first tried to convince my mom that he couldnt print off anything showing what was done because ‘it’s still an open ticket’ and he’s waiting for payment from the warranty company. Mind you, I received paperwork for this same “open ticket” when I picked the car up the first time. I went back in to explain to Brian that we were uncomfortable leaving without something that shows what they did to the car obviously because of what just happened and he basically told me that I shouldn’t be questioning him because he’s doing me a favor by doing free work. Mind you, they did not verbally communicate anything about any other repairs after completing coils and spark plugs.; all they did was give me a receipt that showed “recommendations” which I didn’t even look at until I got home and saw my belt completely shredded. Brian states that it’s not his job to help the customers understand the severity of or need for repairs. I find this hard to beli”