North Knox Chrysler Dodge Jeep RAM

Ratings & reviews

• A

  Alisson White

  a month ago

  Update to your answer: The differential never had any actual damage, and yet they suggested it needed a complete rebuild when it didn't actually need to be rebuilt, Thank goodness I didn't give authorization. The sheer skirt makes me uncomfortable. Before agreeing to let them install the piece, We asked Nick what would happen if the problem wasn't fixed once the part was installed. He said he would talk to the service manager to request a refund and have the part removed,When I asked for a refund, they flatly refused, even though they knew perfectly well that they hadn't solved the problem, which I had solved myself, In the end, I was left with a $1582 investment in a vehicle I never needed. Taking responsibility for mistakes is human, and you all knew perfectly well what you were doing, And yet I returned home with the vehicle exactly as I had brought it. Terrible service, technical incompetence, and a total lack of professional ethics. I took my 2020 Jeep Grand Cherokee to the dealership on Callahan Drive for a "Serv4WD" error after differential maintenance. As a mechanic, I warned them from the start that the actuator motor was perfectly fine since I had tested it myself, but they ignored me. They kept my vehicle for over a week, only to force me to pay $1,500 for a new actuator that did NOT fix the problem. In the end, I was left with a very expensive part that my truck never needed, making it a completely wasted investment. After that, they started guessing: they blamed an aftermarket Android screen, making me waste time swapping it back to the original, and the error persisted. Their "final solution" was telling me I needed to completely rebuild the differential for $4,000 in parts, not including labor. Frustrated and tired of them guessing at the expense of my wallet, I took my vehicle home. There, it took me less than 10 minutes to find the real issue: a differential bolt was in the wrong position, leaving the calibration out of range. I adjusted it, recali

• P

  Pryia Persaud

  a month ago

  Finally got a car guy & his name is Matt Schwartz! We just bought a 2026 Ram 1500 Big Horn from Matt Schwartz at North Knox, & he made the experience a total breeze! Here is why Matt is the absolute best: Great Vibe: He is incredibly easygoing & easy to talk to, but serious when it comes to getting business done. The Perfect Match: He listened to what we wanted & matched us to the truck that made the most sense for us. Saved Us Money: Matt worked hard to get us the absolute best deal & financing rate possible. VIP Treatment: He kept us comfortable, hydrated, & out of the sun the entire time. If you want a great deal on a vehicle without the typical dealership headache, go see Matt Schwartz!

• J

  Jennifer Lawson

  5 months ago

  Nehemiah was our salesman originally but he is newer and had Leroy helping him. Nehemiah did a great job & will be an awesome salesman. Unfortunately I have a low credit score right now & was having trouble getting approved anywhere. My husband bought a Challanger from North Knox earlier that day & they told him they would help me no problem. He told them I only wanted a truck. They said no problem. He took me to the dealership, they were gonna get me into a 2021 Silverado right away. The Silverado was being transported to the dealership so it was gonna be a few days before I could take it home. In the meantime, I decided I wanted a Gladiator instead. I was told it wasn’t gonna happen. I told Leroy & he got me approved immediately. Leroy is awesome. He will get the job done no matter what. He worked a miracle for me & I couldn’t be happier! & I love my Gladiator!!!

• L

  Laura Bokanovich

  6 months ago

  Bernard is the bomb to help (I’m a woman and loathe to feel attacked by salesmen) me find EXACTLY WHAT I NEEDED!!! We will never go elsewhere due to his demeanor and personality. Kindness, knowledgeable, understanding, and much more. We feel him as family! That man needs praised and a raise! My husband is hard to deal with and usually walks out! Not with Bernard on board! We HIGHLY WILL RECOMMEND HIM SPECIALLY TO FAMILY AND FRIENDS! Excellent experience to say the least.

• M

  Melanie Kincer

  7 months ago

  This was the absolute best experience on a dealer lot my fiancé and I have ever had! We stopped at North Knox Dodge to simply look at what was on their lot with no expectation of buying anything. We had a unique kind of situation we thought would keep us from being approved for at least a few months but salesman Matthew Schwartz proved that to be wrong. We were able to purchase a 2021 Jeep Grand Cherokee and leave the lot in it within 2 hours!!! Best car buying experience and fastest by far! Everyone treated us like family and made sure we were taken care of like their own. We will definitely be back for future purchases, these guys are now our go to favorites!!!