2024 Jeep Compass Latitude

Location

4474 Buford Hwy, Atlanta, GA, 30341

Get Directions

“I want to start by saying that my salesperson was incredibly kind, professional, and provided excellent customer service throughout the buying process. Management was also courteous and pleasant to work with. I began speaking with the dealership and negotiating pricing in mid-April, and ultimately finalized my purchase on April 30. Although we had multiple phone conversations and exchanged messages beforehand, and I had already selected the vehicle in an effort to streamline the process, the purchase still took approximately four hours. With better organization and a simple checklist of the required documents sent before my appointment, this process could have been much more efficient. When I inspected the vehicle, I noticed some minor scratches. My salesperson immediately assured me they would be repaired, which I appreciated. We scheduled the repair appointment for 9:00 a.m. on June 23. I arrived early, but the dealership was not ready to get me into a loaner vehicle until around 9:30 a.m. While waiting, I witnessed a very uncomfortable situation in the showroom where two salespeople were yelling at one another across the room. A lady stepped in to try to de-escalate the situation, and the manager assisting me had to take each employee outside separately to address the conflict. This was not the type of environment I expected as a customer. Unfortunately, there was another issue with the loaner vehicle. Although I had requested a vehicle equivalent to the one I purchased, the third-party rental provider informed me that Mitsubishi had not properly reserved one, so I was given a crossover instead. While it wasn't what I requested, I do appreciate that the dealership later delivered my repaired vehicle back to me and picked up the loaner, which was convenient. While my vehicle was at the dealership, I requested that they also check the windshield washer fluid because my windshield washers were not functioning properly. I was disappointed by the response I recei”