Ray Laethem Buick GMC

Ratings & reviews

• D

  Dana Dowd

  6 months ago

  Bobby was amazing the whole time. He reassured us that we were going to get a vehicle and we absolutely did. From the time I first called the dealership to sealing the deal he was there even when he wasn’t able to be present. I will definitely send people over to him any chance I get. Thank you to Bobby, Dino, and the whole Ray Laethem Buick GMC staff.

• M

  Marie Thompson

  a month ago

  Everyone from service advisor Alicia to shuttle driver Dante were very pleasant and accommodating. I need my repair done same day and they did not disappoint. Ver pleased with my entire experience. Will definitely use Ray Laethem GMC BUICK service in the future if needed.

• R

  Resha XoXo (ReshaXOXO)

  2 months ago

  Bruce and David were amazing!. I wasn’t quite ready to get a new vehicle, but with unexpected car issues I ended up at Rae Laetham. Bruce and David made my experience here one to remember. They were gentle, honest, and very welcoming. The level of professionalism was top tier, I would highly recommend this dealership to anyone I know. Thank you for taking care of me and welcoming me into the Buick family ❤️

• C

  Christy Nolan

  6 months ago

  The entire experience was exceptional. Jeff, Che', & Matt were all great to work with. Trading in an old vehicle for my 2025 Sierra HD Pro was quick and seamless. I could not be happier and will 100% return for future purchases. Thank you!

• B

  Brett Cunningham

  4 months ago

  I brought my car in here for regular oil change and check up. My truck just hit the milestone where I had to do some additional things IE transmission fluid change and coolant system flush. I opted in to all of these additional services because I like to take care of my vehicle. The total bill came out to about $700. When I went to go pick my vehicle back up I walked out to my truck to leave it looked like my rim was super scratched up. Upon closer look it wasn't scratched it was tire lube because they put a new tire on it... Well I didn't get a new tire what is going on here. I talked to my service rep and they said oh yeah I forgot to tell you we popped one of your tires coming off the lift but don't worry we replaced it with a brand new one. I was definitely frustrated that I just paid 700 for service and was not told that my tire was popped and they didn't even clean off all the lube or wash the truck, but I understand accidents happen and I am a pretty reasonable person so I left it at that. Fast-forward to next day and I am driving it and the truck started pulling to the side with the new tire on it. I brought it back up and they did an alignment on it and didn't even test drive it to see if the problem was fixed... it wasn't... So now I have to come back for a 3rd day and waste another 2 hours sitting there. In the end their solution was just to move the new tire to the back of the truck and that will stop the pulling. I am very dissatisfied with this solution and expressed that I was unhappy, because what happens when I go to get the tires rotated the next time? This will be the same issue. I want it also to be known that the tires on the truck have 12k miles on them and they said that if the tread was more worn out they would have replaced both but since they are "close enough" they wouldn't. They just lost a probably life long customer over a 300 dollar tire that should have been fixed the right way the first time. Putting a band aid fix together to cove