Rivard Royall GMC

Ratings & reviews

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  cristian Gordillo

  2 months ago

  STAY AWAY FROM THEIR SERVICE DEPARTMENT!! I haven’t dealt with their sales dept but I’ve had the worst experience with their service department. Keep in mind I only took my 2024 Sierra for a simple oil change and fuel filter on Friday 05/01. I take my truck home (luckly) and the next morning as I’m driving off I see oil on my driveway. Oil was leaking from the filter. I get it things happen, so I take it back Saturday 05/02. After a while they call and say it just had to be retightened and offer a free oil change for my next visit. I bring it back home and believe it or not the next day the leak is STILL there and this time it’s WORSE. A free oil change just won’t do it if I end up having engine damage on a $70k truck. You would think for $349 the least they can do is get the job done right the first time. My honest advice to anyone planning to come here is if you value your car, engine, and money, STAY AWAY from their service department. Besides being back for a 3rd time now and having to figure out what is really wrong with it, I now have to pay someone to come get these 2 oil stains off my driveway.

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  Cherilyn Allen

  3 months ago

  My experience with purchasing my vehicle at Rivard-Royall GMC was excellent. Charles Oliver is an awesome salesman; he made sure that I got the perfect vehicle to fit my needs. This dealership has the best customer service I've ever seen. Thank you so much.

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  Stephanie Jones

  a month ago

  I reached out Friday through my capital one auto navigator app. The vehicle that I was interested in was a 2023 Honda Pilot with 43,234 miles. Priced at $36,998. The listing just had stock photos, so I texted the dealer to ask for more pictures of the vehicle since I live an hour away. Jamie did send me a lot of great photos of the car both in and out. But I noticed in the picture of the dash the Honda showed it had 50,296. While I do understand vehicles do get test driven and what have you, but this is a 10,000 miles difference. This seems like a lot for a vehicle that was just acquired on the lot. When I did mention it to him, and asked if there was any “wiggle room in the price”. He quickly responded with no we don’t haggle, but didn’t mention the mileage difference at all. I then respond with I just think a 10,000 mile discrepancy is a bit much. This is when I was shocked by Mr.Diltz’s response he texts back and says “ We just got it, so that not going to happen. Not to mention it’s fully loaded. So Asian or Indian family will buy it as usual if you no longer want it. Thats seems to be the norm for any Honda we get.” So is this how we do business in this world we live in?

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  Robert Doherty

  a month ago

  I normally don't take the time to post good or bad reviews, but wanted to take a moment to give Charles Oliver in sales praise for providing excellent customer service. Back in February 2026, I purchased a vehicle with the extended warranty option. I found Charles to very knowledgeable and professional through the process. The vehicle developed a minor oil leak and I was having some difficulties getting scheduled a courtesy vehicle with the shop due to their backlog. I called Charles and he stepped in, worked with the shop to coordinate getting me a loaner and kept me in the loop. At the end of the day I would consider Charles a high performing associate and appreciate his dedication providing excellent customer. If you are looking for a new vehicle, ask for Chales!

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  Whatsitoya

  2 months ago

  Dont expect them to call you back or reach out to you when they say they will. Youll have to pry evey ouce of info from them. They will tell you they will call you back, and then they wont. They say they will reach out by a certain time, they wont. Youll have to call them over and over and over again to get anyone from the service department on the phone. It would be different if I was just impatient but these are deadlines and timelines they gave me! Its not unrealistic expectations for turnaround on communication. They would tell me soemthing and then just not do it. Unacceptable. Other than that the service here is so so at best. Ive received nothing but extended waiting times (over two months at one point to get my truck back) and crushing dissapointment with 13K repair bills that are over 70% labor costs