Rountree Moore Nissan

Ratings & reviews

• L

  Laurel Ley

  3 weeks ago

  I would never recommend this company for anything that's not typical because they don't seem to be flexible about anything. I was visiting from Jacksonville Florida picking up a rescue dog at the local shelter to save its life and bring it back to a rescue group in Jacksonville. After getting my oil service yesterday by a local company in Jacksonville I noticed this morning my AC isn't working. It's 90° outside. I have a health issue. So when I noticed the Kia Roundtree Moore across the street from where I stopped for a minute I figured I'd call and see if they could at least tell me is there something that could have been affected when I got my oil change done. The service manager wasn't available because it was in a meeting or that's just a line they use. I heard a lot about their policies and procedures which I understand and respect but this is an unusual circumstance. This is actually why I don't like Kia because I find Kia isn't very flexible in general and once I'm done with this vehicle I'll be done with Kia. Without telling me or even attempting to tell me if something could be affected from the oil change, I was told it would be a $220 fee to look at it and they're not even sure if they could fix it obviously which I understand because we don't know what the problem is. And they'd try to get me in but they may not be able to get me in. What happened to good old fashioned "Let's help our neighbors"? Turns out my husband was able to look up something on YouTube and it looks like the way they put the cover over the air filter that they replaced yesterday in the glove compartment was wrong. Took me 5 minutes to fix it but the Kia in Lake City couldn't be bothered. If they can't be bothered to help on something that could be quick it makes me wonder how they're really doing my car or I would be wondering how they're doing your car and what they're charging you for.

• M

  Michelle G

  5 months ago

  We drove from Panama City, Fl., nearly 5 hours away and when we got there, they had the vehicle ready for us to review. We didn’t end up liking the one, but we asked to see others that would work within our budget. Before moments, we had a couple to choose from. They ended up working us a price that was acceptable and even through a better credit union with better rates too and lower payments. James and Anthony, along with his team were patient with us, upfront and led us to a beautiful purchase for my 18 year-old daughter. This would also be my second purchase with a Rountree dealership within the last 7 years. I would highly recommend them. They’re fair and realistic, they stay late to get the job done, hence 7:15pm posting this review while we await the vehicle to be ready. Enjoy everyone!

• B

  Brei Wedemeyer

  5 months ago

  I am updating my original 5-star review, which I left at the time of purchase. To be honest, there is significant pressure to leave a positive review before you even walk out of the dealership. Unfortunately, my experience since then has been a complete nightmare. We began having issues with the vehicle within two days of bringing it home. Within the first two weeks, we experienced both tire problems and transmission issues. The tire issue was eventually resolved, but the transmission problem has not been handled as promised. After multiple trips from Clay County to Lake City, we were ultimately told we would need to take the vehicle to a Ford dealership to have the transmission issue addressed. That was extremely frustrating, especially after being reassured multiple times that we would be taken care of. It feels very much like once the paperwork is signed and the money is received, customer support disappears. My salesman was fine, and the finance manager was great. However, one of the managers made me feel very uncomfortable during the finalization of the deal, which added to an already stressful experience. At this point, I would not choose to do business here again. Two stars feels generous given the amount of time, travel, and stress this situation has caused.

• C

  crystal Garner

  4 months ago

  Oscar was amazing, he went above and beyond for us! Very patient answered all of our questions! Donny, the finance manager was GREAT! Made the buying process so smooth and comfortable! Thank you guys for being THE BEST!

• C

  clayton rob

  2 weeks ago

  Toby was amazing and got me out in a timely matter! Way better than the Chevy dealer across the street.