2024 Buick Encore GX Preferred

Location

40445 Van Dyke Ave, Sterling Heights, MI, 48313

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“Today I visited Serra Chevrolet in Sterling Heights to see about selling my 2019 Chevrolet Equinox (just crossed 100,000 miles). I walked into the used car department expecting at least a fair conversation — especially since I originally bought the vehicle from the same dealership. Instead, I was told they don’t buy Chevy vehicles over 100k miles and was advised to “go find an outside buyer.” One staff member even joked that after 100k miles, it’s basically garbage and better not to buy Chevy. Now here’s the confusing (and slightly funny) part: Every other day I receive messages and marketing from the dealership asking me to “upgrade” and buy another vehicle from them.So let me understand this correctly… The car you proudly sold me is considered garbage at 100k miles — but I should confidently buy another one from you? If that’s truly how you feel about the longevity of the vehicles you sell, that’s concerning. If it was just careless wording, that’s even more disappointing coming from a brand representative. I’m not upset about a business decision dealerships can choose what inventory they want. But openly dismissing your own brand’s durability, especially to a returning customer, sends a very strange message. I hope management sees this and reflects on how that conversation could have been handled better. Would I buy again? After today, I’m not so sure.”