Transitowne Chrysler Dodge Jeep Ram of Williamsville

Ratings & reviews

• C

  Chelsie Cabral

  a month ago

  I had an excellent experience at the dealership thanks to the outstanding customer support I received ecspecially from Alex. From the moment I looked online to the moment I arrived -Alex and they crew were friendly, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. They took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free. Their professionalism, patience, and attention to detail truly stood out. I highly recommend working with them if you're looking for a positive car-buying experience. Thank you for going above and beyond!

• J

  Jennifer Mcilhenny

  a month ago

  Outstanding sales and service from start to finish! The technicians are knowledgeable, professional, and always courteous. The sales team, management, and staff are friendly, accommodating, and genuinely committed to providing a great customer experience. The body shop does exceptional work with excellent results and attention to detail. What truly sets this place apart is the level of customer care from the technicians all the way up to the owner, who personally took the time to introduce himself. Overall, an amazing experience, and I highly recommend them to anyone looking for top-quality service and a team that truly cares about their customers.

• E

  Elizabeth Tata

  a month ago

  I had a wonderful experience with Ted and the entire service department team. They took the time to thoroughly research and source a part for my older Chrysler, which I truly appreciated. Everyone was honest, professional, and transparent throughout the process. I felt they genuinely had my best interests in mind and guided me in the right direction with my vehicle. Their dedication and customer service were exceptional, and I highly recommend them.

• N

  Nicole Blarr

  3 months ago

  Just purchased my second vehicle from Juan and not only did he once again deliver on EVERYTHING we discussed, this man goes way over the top to ensure his customers aren’t just happy but they’re ecstatic!! He is not the typical sales guy, he takes every step to ensure your car buying experience is not unpleasant. I will NEVER buy a vehicle from anyone but him, I’ll follow him to purchase my future vehicles. Transitowne, you have simply the top guy in your employ, he deserves much recognition!! Thank you Juan for everything, your efforts didn’t go unnoticed and I’m grateful.

• N

  Nick Cino

  4 months ago

  I’ve had a very poor experience with Transitowne Chrysler Jeep Dodge of Williamsville. I brought my vehicle in for a scheduled service appointment on 3/10/2026, only to be told upon arrival that it would be at least two days before anyone would even look at it. That immediately raised concerns….what is the purpose of scheduling an appointment if the vehicle isn’t going to be at least diagnosed that day? After it was finally diagnosed, I was told it would only need a few more days and that one of the parts was about a week out, which was understandable. However, from that point forward, communication completely broke down. I had to repeatedly reach out just to get basic updates, often with little to no response. When I did receive replies, they were vague and inconsistent, with no clear timeline ever provided. At no point did anyone proactively update me on the status of my vehicle. What’s most concerning is that when I contacted my warranty company directly, I was told the dealership had not even communicated the need to replace the transfer case, the most significant and likely most expensive repair. Because of this, the warranty company had to send out an adjuster, causing additional and completely avoidable delays. On 3/18, I requested twice for a manager to contact me, and to this point, no one has reached out. That alone speaks volumes about how little they prioritize customer concerns once issues arise. On top of that, when I asked about loaner or rental options, I was told none were available, leaving me without a vehicle and no assistance offered. As of now, they have had my vehicle for nearly two weeks with no resolution and no clear direction. The issue isn’t just the repair time, it’s the lack of communication, lack of follow-through, and poor coordination throughout the entire process. I understand delays can happen, but this situation appears to have been unnecessarily prolonged due to poor management and lack of accountability. Based on this ex