University Kia Huntsville

Ratings & reviews

• K

  Katrina Brady

  a month ago

  I came in to Kia dealership to get my 2027 Telluride serviced for a new tire and while doing so I spoke to an employee, Sam, about my outstanding car part. She was not helpful, and was quite rude. However, Ayanna and Stacey were very kind, patient, helpful, and their customer service was more than able to make up for the mishap that occurred earlier. I think they are great assets to this business as they were willing to go above and beyond to correct my experience. Overall, my experience at Kia was good and I would recommend this dealership and the 2027 Telluride. This vehicle is amazing and the dealership is nice and works with you as well.

• A

  Andrea Hunter

  4 weeks ago

  If I could give this review 0 stars I would. This is one of the worst Kia’s I have been to. I started looking for a new telluride hybrid for my family around a month ago. Drove one of their cars several times. I was given an out the door price on a white hybrid ex around two weeks ago before I went on vacation. I went back on Saturday to purchase a black hybrid ex and was offered $3500 less on my trade in (compared to other companies) and they added $2-3k more on the outdoor price. They would not show me the outdoor but when I added it together it was significantly more than I was originally quoted. It was very manipulative. Mike told me that the black hybrid ex was completely different than the white even though it had NO upgrades to it and both colors were considered upgrades. This Kia charged far more than the Kia’s within a 150 mile radius but because I live close, I was willing to pay a little more but not what they quoted. I called another Kia about 2 hours away and they gave me an out the door that was SIGNIFICANTLY less. I ended up getting a telluride hybrid x-line sx for almost the same price as the hybrid ex at the Huntsville location. Not only did I have a bad experience but my mom and sister in law had terrible experiences as well. My mom ended up buying from another Kia thirty minutes from Huntsville. My sister in law went with a different brand all together after they yelled at her for initialing a piece of paper and not buying the car. I would highly recommend doing your research and buying from a reputable dealership.

• A

  Adrienne

  2 months ago

  RUUUUUUUUUUUUN!!!!! This place is trash! Arthur should spend less time making commercials and more time hiring a competent, empathetic staff with customer service experience and actually has an idea on what it takes to be in their role. I don’t see how this place operates with the people they have in place. Purchased a car on May 4, 2026. Noticed a severe transmission leak. Car quit on me. Had to towed to dealership. They fake act like they cared when I arrived. Ant (Service) called me only a few hours later to have me come back this next morning. Told me that he could not tell me the findings over the phone. Proceeded to tell me to come in and talk to Eddie and Nick. (When I tell Eddie this, he has no recollection of saying such thing) Mind you, when I arrived….Ant and Nick are miraculously off. So I’m left to deal with Eddie & Karen (Sharon Vickerson). Eddie asks me “What happened to the vehicle” With Karen in the corner I begin to explain. When I go to pick up my phone to show pictures, Eddie stops me and tells me the car has damage. I tell him that that is not even possible. I haven’t hit or ran over anything. They have no pictures or reports of said damage. Just empty, false accusations. Sharon, as a literal body in her position couldn’t decide whether or not she knew what the damage was. It was at this point Sharon goes to start the paperwork. Why were the findings not already submitted in the system for you to have handy to explain to me instead of pulling me into a room playing dumb like you didn’t know anything. She then proceeds to mock me and be extremely rude and sassy. I don’t know how she looks at herself in the mirror as a human. Extremely uncouth. No empathy, sympathy, or an ounce of care. When I go to my car. The hood is still popped up, back seat folded with under carriage just thrown back there. I immediately tell Eddie that this is unacceptable and to put my vehicle back together. MIND YOU! the original reason for my set appointment wa

• T

  Tei Lane

  a month ago

  I had an outstanding experience with the service department. Ayanna, Ant F., and Ernesto were professional, friendly, and kept me informed throughout the entire process. They took the time to explain the work that needed to be done, answered all of my questions, and completed the service in a timely manner. I appreciated their attention to detail and commitment to customer satisfaction. My vehicle was returned clean and running great. It's refreshing to receive such excellent customer service, and I will definitely return for future maintenance and repairs. Highly recommended!" 10/10 across the board!!!!!!!!!

• D

  Danielle

  10 months ago

  Quick, easy and thorough. When shopping for a car you can't ask for more than that!! Stacy was very professional, listened to what we wanted the first time!! Loved this!!