University Volvo Cars

Ratings & reviews

• L

  Linda Morella

  a month ago

  Pleasant shopping experience. I saw 3 cars I liked on their website. All were the same model, color & year. All had similar mileage & within my budget. A chat box rep checked inventory, vin number of the car I wanted & made an appointment for me that day. I was prepared to leave with the car. I'd checked insurance rates & had a pre-approved loan in progress. However, when I got there I was informed the car was sold days ago. The other 2 were not on the lot. A similar car was next to the sold one. I was given the key & test drove it. Nice but not one of the 3 cars I liked. Make sure you call the dealership (directly) to check availability before heading to the lot.

• T

  Tamara Vasquez

  3 months ago

  Love the car and the service exceeded my expectations. Was worth driving 3.5 hours to work with an amazing dealership. Alton was great, I highly recommend University Volvo.

• R

  Reed Carter

  a year ago

  We bought a Certified Pre-Owned 2024 Volvo XC90 from University Volvo. We live 3.5 hours away from the dealership and bought it without seeing the car in person (something I’ve never done before!). Stephanie was our salesperson and was phenomenal to deal with. She walked me through every detail, and even took pictures with her phone and texted them to me. We worked a fair deal and AJ in finance was also fantastic to deal with. Between the two of them, they texted me daily to keep me updated on the process. They were kind, honest, and made the car buying experience a fun process. When the Volvo was delivered to us, it was absolutely pristine. If anything, the car is much nicer than they said it was. We are THRILLED with our purchase and with how easy the process was. I can’t recommend Stephanie and AJ highly enough! This dealership is the real deal! We are in love with this Volvo!

• R

  Reggie R

  7 months ago

  I had an excellent purchase experience with Paramount Volvo Volkswagen of Hickory. I began my search online and found a 2024 Mercedes-Benz GLC 300 located more than 230 miles away in Hickory, NC. From the very first inquiry, my questions were answered promptly, and the coordination throughout the process made everything smooth and straightforward despite the distance. Shayle Gash was my sales representative, and he was fantastic from start to finish. When my wife and I arrived after the long drive, Shayle was welcoming and genuinely appreciative of the effort we made to purchase the vehicle. He was informative, courteous, and never pushy, taking the time to ensure we were comfortable and well-informed throughout the process. Overall, the experience was efficient, professional, and well worth the trip. I would absolutely recommend Paramount Volvo Volkswagen of Hickory—and especially Shayle Gash—to anyone looking for a seamless and customer-focused car-buying experience.

• D

  Durakhsh Sheralieva

  3 months ago

  I had a very frustrating experience with this dealership while my Polestar 2 (2024, leased, less than 2 years old) was in for repair. My car was brought to the dealership on March 23rd, and what was supposed to be a 6-hour repair turned into over a month without my vehicle. From the very beginning, communication was poor. I did not receive any proper documentation or a video inspection—only a basic text message describing the damage and cost. Phone calls were rarely answered, and getting updates required repeated follow-ups on my end. It took over a week just to receive three photos, and even those were only sent after multiple requests. I filed an insurance claim on April 10th, but as of April 23rd, the dealership had still not responded to my insurance company’s emails or calls. This significantly delayed the process. I also have a full-time job, and despite that, I had to visit the dealership in person multiple times because they were not answering phone calls. Unfortunately, these visits did not resolve anything and only added to the frustration. When I visited in person on April 22nd, the service manager, T.J. Burleson, claimed that someone from my insurance had already come to inspect the vehicle. However, when I contacted my insurance afterward, they confirmed that no one had inspected the car because the dealership was not responding to them. Later, when I raised concerns about the missing report and delays, T.J. dismissed the issue by saying: “Eventually you got it right? And it is in the past.” There was zero apology for not providing the required documentation in the first place. In reality, it’s clear that the poor communication is not “in the past”—it is ongoing. At the time she made that statement, there had still been no insurance inspection due to the dealership’s lack of response. I was also given conflicting information about a loaner car—one advisor said they would provide one when available, while the service manager stated they would not