Bayway Cadillac Southwest

Ratings & reviews

• S

  Safal Joc

  a month ago

  Very disappointed today I had my concierge service oil change done on my 2018 escalade with Bay way Cadillac southwest. They took my car and did the oil change. They brought back whatever I think it’s been about a month. I don’t drive it much when I open the hood today i just noticed there was no oil cap attached pictures below Very disappointing. Very very bad thorough check. How could this even get to the customer without making sure the cap wasn’t on Isnt this a safety issue

• S

  sam so

  3 months ago

  I give my Vistiq is 4/5 because I some reason can’t update the system so all the features mostly not work like lane changing alert but the reason I give 5 star because of my sale man nam(Alex) he’s the guy that u should ask for when to come to buy a car at this location why because this the reason so I had a problem my system I called he set me a date to bring in very quick he swooped me a loner while they are fix my Vistiq and look what I had for a lone it’s still a Vistiq very similar I was surprise and very happy because to me to drive something similar to what I been drive everyday that really great to I really appreciated what he did and I really love to give him 10/5 if I can so people please if u ever buy anything from them ask for Alex u never disappointed guys

• M

  Marco Espina

  a month ago

  ⭐⭐⭐⭐⭐ After having several bad experiences at this dealership, I decided to give them one more chance because it’s the closest one to my home. I’m so glad I did! From the moment I arrived, I noticed a huge difference. The dealership was clean, organized, and the entire service team was friendly and professional. I also had the opportunity to speak with the Service Manager, Anthony Plaza, and I truly appreciate his professionalism, kindness, and the way he handled my vehicle and my concerns. My service advisor kept me informed throughout the entire process, explained everything clearly, and made sure all of my questions were answered. It’s obvious that the service department has made significant improvements. I highly recommend this dealership to anyone looking for honest, professional, and outstanding customer service. Thank you, Anthony Plaza and the entire team, for restoring my confidence. 1000/10 experience!

• E

  Es Sants

  a month ago

  I brought my car in for repairs, and the entire experience has been excellent. They have kept me informed every step of the way with regular updates, explained the repair process clearly, and went over all the pricing with me before doing any work. Since I don’t know much about cars, I really appreciated them taking the time to explain everything in a way I could understand. My service advisor was incredibly kind, professional, and always available to answer my questions. The dealership was also very clean and welcoming.!!!! Keep up the great work!

• A

  abdallah m shakhatreh

  2 months ago

  The salesman name Charles Jen It is disappointing to experience this level of unprofessionalism from a Cadillac dealership. I called ahead to confirm the availability of a 2026 Cadillac Escalade and offered $100,000 out the door. My offer was accepted, and based on that agreement, I drove nearly 30 miles to the dealership. Upon arrival and after beginning the paperwork process, I was suddenly told that the vehicle price was actually $119,000. Naturally, I decided to leave. Shortly afterward, the salesperson contacted me with a new offer of $105,000, and then later came back again agreeing to my original $100,000 offer. Why all the games? Professional business should be based on honesty, transparency, and respect for a customer’s time. Changing the terms multiple times is neither professional nor respectful. Unfortunately, they lost a serious buyer. This would have been the second vehicle I purchased from this dealership, but after this experience, I will be taking my business elsewhere. Buyers beware.