2023 Kia Sorento X-Line S

Location

891 U.S. Rte 1, Lugoff, SC, 29078

Get Directions

“At first, I was genuinely impressed because this did not feel like the typical car dealership experience. From the moment I walked in, the atmosphere felt welcoming, professional, and accommodating. I left believing I had made a solid decision and that the people involved truly cared about helping me. Unfortunately, my perspective changed over time. What initially felt like concern and customer care eventually started to feel more centered around making a sale than building a trustworthy relationship. Looking back, I realized there were expectations and verbal assurances that did not fully align with my actual experience afterward. In my experience, there was pressure to move quickly before having enough time to fully process the details, review everything carefully, and truly understand what was being committed to versus what was ultimately documented. What became even more disappointing was the lack of compassion and professionalism shown during a period when I was dealing with grief and personal tragedy. Instead of feeling supported or treated with understanding, I often felt dismissed, disrespected, and spoken to in ways that came across as insensitive and unnecessarily rude. No customer should feel like business matters more than basic human decency. If you decide to purchase from this dealership, take your time. Read every document carefully. Ask questions more than once if needed. Verify every promise independently, and do not allow yourself to be rushed into making a decision before you fully understand every detail. A polished presentation and friendly introduction should never replace transparency, patience, compassion, and clear communication.”