2026 Ram ProMaster Cargo Van RAM PROMASTER 1500 TRADESMAN CARGO VAN HIGH ROOF 136' WB

Location

300 Kennedy Memorial Dr, Waterville, ME, 04901

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“My wife and I have purchased our last five vehicles through Central Maine Auto Group, and we have consistently had excellent experiences. We have always worked with Jake L., and his professionalism and customer-focused approach are a large part of why we continue to return. Unfortunately, during this most recent purchase, Jake was on vacation. In his absence, I worked with another salesperson who was young and enthusiastic, though he appeared somewhat distracted throughout the process. Overall, the Jeep I purchased is a very nice vehicle. However, I did bring one concern to the salesperson’s attention prior to completing the purchase. There is visible paint bubbling along the front edge of the hood, extending nearly the full width. I asked whether there was anything that could be done to address this issue. Unfortunately, my concern was dismissed, and I was told, in effect, that nothing would be done and that I would simply have to accept it as-is. This response felt dismissive and lacked empathy. Because of this interaction, I do not anticipate working with this salesperson again. If necessary, I would prefer to wait until Jake returns from vacation for any future purchases. Based on our prior experiences, I believe he would have either explored potential solutions or, at the very least, addressed the concern with greater understanding and professionalism. To be clear, I remain satisfied overall with Central Maine Auto Group and appreciate the positive experiences we have had over the years. However, this particular interaction fell short of the standard I have come to expect. If the paint issue is something I must ultimately address on my own, I will do so. I felt it was important to share this feedback so the experience can be improved moving forward. Thank you for your time and consideration. Sincerely, James Lemire”