2026 Kia Sorento Hybrid EX

Location

540 Auto Park Dr, Chula Vista, CA, 91911

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“My spouse and I visited Kia Chula Vista on May 20, 2026, with the intent to purchase two new vehicles. This was our third visit to the dealership within a two-week period, and we were serious buyers. I was interested in a 2026 Kia Sportage Hybrid SX Prestige, and my spouse was considering the gray Kia Sorento Plug-In Hybrid on the showroom floor while also trading in his 2018 Volkswagen Passat. Before addressing our concerns, I would like to recognize Alan. Throughout our visits, Alan was professional, knowledgeable, and responsive to our questions. His customer service was one of the primary reasons we continued pursuing a purchase with Kia. Our experience changed when we met with the Finance Manager on the evening of May 20. Unfortunately, I do not recall his name. During the finance discussion, we were presented with pricing that was significantly higher than expected, including a proposal approaching $60,000 for the Sportage with the sticker price of 50,000. When I questioned the pricing and provided examples of competing offers from other Kia dealerships, there was little discussion regarding the numbers. He explained all online pricing is a lie and they fake numbers to get people in the door then they get hit with the numbers he is now presenting. Several statements made during the discussion stood out: “If you want to shop to save 50 bucks, you can, but all car lots buy from the same place so all the prices are the same.” “If you want to waste your time and go to Orange County to shop, you can.” “We’re closed right now, so if you aren’t serious about a deal, you should come back tomorrow.” Additionally, we were asked to complete credit-related paperwork, but our credit scores were not disclosed. A significant portion of the discussion involved us asking for this information, yet we were only told that it could not be shared due to conflict of interest. Which we asked him to give us our scores verbally which he could not give us a number. In total, we p”