2024 Ford Explorer XLT

Location

1511 West D Street, North Wilkesboro, NC, 28659

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“Initially it was great. Brittney said all the right things. I ordered the truck from NC to Nashville TN. Then i got the truck. It was filthy and had the bumper zip tied on, broken pieces and horrible attempt at hiding them. I denied the truck. Gm said he’s so sorry and he was putting something in the mail that day to make up for it.then they sold me again on a way more expensive truck, a 2023 tundra crewmax 4x4 and said were helping you out with the cost. And taking 6k off with 80k miles i was still out the door at 44k-46k. So we do a FaceTime walk around 2 times. There was a hole in the tailgate that the guys Armondo said was tape, so i looked past it because you cant see it in the camera. I asked him to point out any dents or major damage. The bumper had a gash, it was ok. I get the truck. Wow. Detail job was subpar, seats were very dirty, big dent in body under back window, a crack ion windshield that wasn’t there before on video, the tailgate doesn’t work with side button, the lane change doesn’t work, and the other sensor lights come on randomly and don’t work, the right headlight only has half of the light working- really- who doesn’t check this on inspection, the tire pressure sensors don’t work, major scratches on drivers door frame, the tape on the tailgate is two quarter size holes that was bonded up badly-not tape( how do you miss that?), on e key fob is dead, brakes are squeeling- when i had mechanic do brake job for $250 he found there was something jammed between the rotor and both pads on right side. So i swapped the pads out for ceramic racing pads, way better. All of the other things should run me approx. $1200-1500 and some will hopefully be covered under the warranty. If not ill have to get my atty involved. I sent pictures to “Armondo- my liaison” and he said the GM will be calling me, i even asked him if they will repair the window, the headlight, the hole in the tailgate and the liftgate working properly I would be happy, crickets. Still haven’”