2021 Cadillac XT5 FWD Luxury

Location

14565 S Tamiami Trl, Fort Myers, FL, 33912

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“I had a 9 o’clock appointment and the staff knew I was waiting for the vehicle. No one touched my vehicle until 11 o’clock. I left this dealership around 11:30. I was given a text message and was told I could ask about the status of my vehicle at any time I did I got no response after 45 minutes. I went back to the shop and I ask status of my vehicle and of course no one had touched it yet. I was told you were shortstaffed. I was told you were having a hard time getting your text to use the app that generated my responses from that text. I sent an email using a link on the dealership website to your Service delivery manager and instead of getting a response from the service manager, I got a sales pitch from a young lady trying to sell me a 2013 or a 2015 vehicle when clearly I have a 2024 terrain with 14,000 miles that I bought brand new from your dealership like nothing about my experience was pleasant. first of all I have been in Customer Service literally all my life. I was mortified when your service staff your front office receptionist and everyone else walking around consistently told everyone on Saturdays your short staffed you have a skeleton crew. Do you realize that your customers don’t care about that like if you’re short staffed and have a skeleton crew don’t make an appointment with anyone for Service if you can’t service them well if I didn’t have this vehicle and have to come to you for service I would come to you at all. I will never come and buy a vehicle there again. This is my first experience buying a vehicle buying from you versus Roger Dean is night and day Roger Dean Chevrolet -Sales always took care of me when I had my Chevrolet when I switched to GMC everything went downhill although I love the vehicle I don’t love the service I’ve gotten from your team. It’s a long drive for me to get to your dealership and to wait over two hours for a simple oil change. You didn’t even need to change my tires and rotate my tires. It was just an all-around ”