Heartland Chrysler Dodge Jeep Ram Excelsior Springs

Ratings & reviews

• J

  Joe Spear

  2 months ago

  I cannot speak for the rest of the departments but specifically for sales, I would not recommend the older gentleman named, Brent. We were trying to negotiate a deal on a Colorado, and he had a terrible attitude and was offended when I asked about an offer that was advertised on their website. He was instantly irritated and started smacking his pointer finger onto his computer screen saying that the price was a mistake and some type of mathematical error. I simply asked why it was still advertised on the website if they were clearly aware of the error, and he immediately got more upset and was literally yelling at my son and me with confusing salesman gibberish. The story that he was screaming to us made no sense whatsoever, and it was obvious that he was offended and very upset that we found those numbers on their website. We then found another truck on their website right next to that one that had the same advertised sale. After giving us more bad attitude and agreeing to a mediocre price, he pulled a quick one and raised the APR by over 2% unknowingly to my son, which is unfortunate because this was my 21yr old son's first experience purchasing a vehicle. After calling another dealership, the competitor not only matched Heartland's price but also beat it by $2,500 for another Trail Boss with twice the features and a lower interest rate to boot!!! They also gave us a friendly and professional attitude and didn't try to pull any dirty tricks on us. By the way, when I asked Brent about raising the interest rate, he told us that we "probably" would have caught it when we dealt with the finance office, so it was no big deal. So in closing, my recommendation is NOT avoiding Heartland Chevrolet altogether, but specifically in sales, avoid Brent. * I feel obliged to state that the sales manager was VERY friendly, professional, and helpful.

• A

  April Richardson

  a month ago

  Go see Jerry. He is a great salesman. He listened to what I was looking for and didn't try and push me into something I didn't want. Very polite. Dru in the finance department was also very amazing. The whole process took a little over an hour. In past experience buying a vehicle is an all day process with lots of standing around and a headache.

• J

  Juan Jimenez

  8 months ago

  Our car-buying experience at Heartland was a pleasure from start to finish. The dealership was prompt and accommodating in scheduling an appointment, and the salesman Jerry Hicks was straightforward and informative. I am a first-time buyer and all the ins and outs were explained very nicely by Jerry Hicks and the finance manager. Their honesty and transparency were fantastic. The whole process was smooth and efficient, an easy purchase in about two hours, and all the staff were friendly. I drove away confident with a great Jeep Highly recommend Heartland. Thank you jerry!!!

• T

  Tanya Mathews

  a month ago

  Our sales representative, Dakota S., provided exceptional assistance in finding the ideal Jeep for our needs. If seeking a new vehicle, I would highly recommend their service. He helped without getting pushy and followed up on every request we had. Thank you Dakota!!!

• B

  Bryan Hurt

  4 months ago

  This is the second vehicle we’ve bought in the last 8 months from Heartland… Both transactions have been super simple from start to finish! We live over an hour away and were able to choose our vehicle, value our trade, complete financing, and sign documents electronically only driving up to drop off our trade and pick up our new vehicle! Great transactions, great dealership!