2026 Ram 1500 Express

Location

2017 W Jesse James Rd, Excelsior Springs, MO, 64024

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“I cannot speak for the rest of the departments but specifically for sales, I would not recommend the older gentleman named, Brent. We were trying to negotiate a deal on a Colorado, and he had a terrible attitude and was offended when I asked about an offer that was advertised on their website. He was instantly irritated and started smacking his pointer finger onto his computer screen saying that the price was a mistake and some type of mathematical error. I simply asked why it was still advertised on the website if they were clearly aware of the error, and he immediately got more upset and was literally yelling at my son and me with confusing salesman gibberish. The story that he was screaming to us made no sense whatsoever, and it was obvious that he was offended and very upset that we found those numbers on their website. We then found another truck on their website right next to that one that had the same advertised sale. After giving us more bad attitude and agreeing to a mediocre price, he pulled a quick one and raised the APR by over 2% unknowingly to my son, which is unfortunate because this was my 21yr old son's first experience purchasing a vehicle. After calling another dealership, the competitor not only matched Heartland's price but also beat it by $2,500 for another Trail Boss with twice the features and a lower interest rate to boot!!! They also gave us a friendly and professional attitude and didn't try to pull any dirty tricks on us. By the way, when I asked Brent about raising the interest rate, he told us that we "probably" would have caught it when we dealt with the finance office, so it was no big deal. So in closing, my recommendation is NOT avoiding Heartland Chevrolet altogether, but specifically in sales, avoid Brent. * I feel obliged to state that the sales manager was VERY friendly, professional, and helpful.”