2025 Land Rover Range Rover Sport P360 SE

Location

401 S Hope Ave Suite# B, Santa Barbara, CA, 93105

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“Absolutely abysmal customer service from this outfit’s service department. I called to make an appointment to fix a Land Rover, described the issue, and waited for a call back. Tim, the service manager, called back. He recommended having the car towed to the dealership. When asked when the car could be repaired, he answered that it would be the end of July. (This happened on June 3). I asked why a one year old car would need to be towed and then couldn’t be repaired for nearly two months. He provided a litany of excuses such as he didn’t have enough mechanics, some of his staff had to under go mandatory training, and that he had numerous cars on the lot that had been sitting there for several weeks without being seen yet. He asked me (!) how he was supposed to determine which cars should be seen first and explained in a not terribly friendly way that everyone wanted their car to be seen first. He then suggested that I call the Ventura Dealership. I did, and they took the car on the same day and had it repaired the following day. If you want a service department that will keep your car for weeks without being looked at and to hear the reasons why your year old $100,000 car can’t be fixed for two months, this is the place for you! If you want helpful, friendly and prompt service, this isn’t your place; go to Ventura.”