2026 Jeep Grand Cherokee Laredo

Location

8528 Lomas Blvd NE, Albuquerque, NM, 87110

Get Directions

“I live in the East mountains and the logistics of getting my jeep into the dealership to have them look at what was wrong with my suspension had me having to make plans well in adavance. I made the appointment 3 weeks in advance and was the only one on the calendar the person said. I explained that I had a friend flying in from town who would help drop it off on Thursday the 26th for my 7am appointment on the 27th. That gave them Friday and sat to work on it, at minimum diagnose it. On Friday I called and got the AI system that said it was being looked at and I would get an update. I sent a text as well. Saturday came and I called and again, got their AI system saying the same thing. I decided I better go down and find out what's going on. It's now Saturday and I have to take the vehicle because my extra driver flys home Monday. So I go into the service and the person is helping some women with her vehicle and says they will get right on it and she can wait there. Mind you, he never even acknowledged me or looked at me the entire time I stood there which was several minutes. For all I know he might not have been who I needed to talk to. When he was done with her he asked me what I needed and I asked about my jeep. I'm told no one had even looked at it yet. I had him bring it to me and all I got was a shrug and an apology. Had I been able to talk to a real person on Friday instead of the AI it might have gotten worked out but their technology advancement screwed me. That was my opportunity to have a jeep dealership look at it and have a driver to get me the 40 miles home. I had other places to go to but I went here and got screwed over. I even gave the services employee 2 weeks to make this right and the best I got was smoke blown up my butt. Take the risk if you want but be warned. This was an opportunity to gain a customer by providing decent service and they were given adequate time to fix the Jeep or fix this mistake but it's about numbers and not people for the”