Nissan of Hampton

Ratings & reviews

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  Emily Reynolds

  4 weeks ago

  The Nissan dealership came highly recommended by a close family member, and after having a terrible experience at another repair shop, I decided to give Nissan a try in hopes of receiving better service. Unfortunately, I was very disappointed. My vehicle was kept for over two hours for a state inspection, only for me to be told that two light bulbs needed to be replaced. I have no issue paying for necessary repairs, but I do have an issue with the quoted price continually increasing—from $125, to $145, and ultimately to nearly $160. The constantly changing total left me feeling misled. What made the experience even worse was the customer service. The staff were dismissive and came across as though they had little interest in actually helping me. While waiting, I also watched a technician slam my vehicle's door hard enough to make the window shake, which was upsetting to witness. My mother purchased this truck from this dealership nearly 20 years ago, so seeing it treated so carelessly by the same company was especially disappointing. To make matters worse, the cover for one of the lights was not even reinstalled correctly, meaning I now have to fix it myself. Unfortunately, the poor treatment did not seem to be limited to me. While I was there, I observed several other customers being spoken to in the same dismissive manner, making it appear to be part of the dealership's overall approach to customer service. From start to finish, the entire experience left me feeling uncomfortable and undervalued. A visit to a dealership should inspire confidence, not frustration. This was my first visit to this establishment, and it will also be my last.

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  paul white

  3 weeks ago

  I arrived there on 1- July-26 for an inspection.Service advisor Glenda Hammond really impressed me.It has been such a long time since I’ve seen an employee take such pride in her work. I watched as she took care of other customers and was blown away by her beautiful mannerisms.She addressed the customers very politely,Took time to help them I was more interested in how nice she was since it’s been so long since I have seen someone take such pride in her work. I recommend this Nissan dealer and will continue to do business here.

• V

  Victoria Larned

  3 weeks ago

  I was in today to get an inspection on my car and I was helped by Glenda--given such superb service I HAVE TO shout her out!!!! Not only did she take care of what I needed/kept me informed about my inspection but, once we found out an issue, she went over everything with me (including helping me out in the parts department getting a general estimate for the work I'll need so there weren't any surprises). Her kindness was greatly appreciated, as I know very little about cars and was honestly a little scared. Ms. Hammond was an absolute angel today. This was the best service I have ever had at this location, and I've been coming her for fifteen years or so.

• V

  V Richardson

  8 months ago

  I just wanted to say at Nissan of Hampton was the best experience I have ever had buying a car, and I had brought quite a few. I just stop by to see what was on their lot when I met a sale representative named Shavone McKnight. who right off had an outstanding personality, just talking to her within a few minutes felt like you were talking to a family member. Trust me when I say Shavone took the time to answer all my questions and did it with smile the whole time. She is very laid back and patient. I test drove three cars on their lot that day just to see if I would like a Nissan and because of Shavone’s, knowledge, patience, kindness and that all around personality, Let’s just say l left Nissan of Hampton being a very proud owner of a new 2026 Nissan Rogue Platinum. I really love my new Rouge. Again Shavone you are an outstanding sales representative and I enjoyed meeting you. I would also like to thank the owner and All of the Nissan team members. They’re a Great group of people! I highly recommend buying a car from Nissan of Hampton. Thank you Shavone. From one very happy customer 😊.

• S

  SereneLyfe

  2 months ago

  I’ve been coming to Nissan of Hampton for several years and the service is always amazing but today the service was exceptional. My Service Advisor, Glenda Hammon, provided the best customer service experience that I’ve had since coming to this auto shop. She’s professional, amazingly sweet and knowledgeable. I will continue to get my car serviced at this location and highly recommend it to others. Thank you Glenda! Also, I would like to thank the mechanic who worked on my car. I had major issues going on ( brakes/ broken axle, etc.) and it’s running like new again! Thank you all for the amazing customer service and quality care provided for my car. I hope management appreciates this amazing staff! *Also, the cashier was extremely nice as well! Overall, I had an amazing experience!