2025 Cadillac Escalade Sport Platinum

Location

720 W Maple St, Hartville, OH, 44632

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“Absolutely pathetic customer service. I walked into this dealership ready to put a down payment on a truck that day, and instead of treating me like a paying customer, I was treated like I didn’t belong there. After Trent showed us the truck, it was obvious he shared his opinion with the other salespeople because the attitude from all three of them completely changed. None of them would even entertain the idea of running numbers or discussing financing. Instead, they made comments implying my credit probably wasn’t good enough without knowing a single thing about my financial situation. The only conclusion I can come to is that they didn’t take me seriously because I’m a 21 year old girl. They judged me before giving me the chance to prove I was a legitimate buyer, and because of that, they lost an easy sale. If your sales team is going to stereotype customers instead of treating everyone with basic respect, don’t be surprised when people take their money elsewhere. I wouldn’t recommend this dealership to anyone. Absolutely absurd. ****response to dealership reply below**** I do not know what the salesman told the manager, but the response from this dealership is simply not true. My mom directly asked what interest rate we could qualify for and what our payments might look like. Instead of inviting us inside to discuss numbers, we were given a vague ballpark estimate while standing outside. At no point were we ever asked to come in, review financing, or even begin the buying process. The salesman literally shook his head, looked away, and dismissed us. The manager appeared to do the same. We stood outside the entire time and were never taken seriously, despite being ready to put money down that day. It’s disappointing enough to be treated with such disrespect, but it’s even worse to see the dealership respond with false information to try to justify what happened. We came prepared to buy a vehicle. Your staff made assumptions instead of doing their jobs, and ”