2027 Infiniti QX60 Autograph

Location

1475 Barrington Rd, Barrington, IL, 60010

Get Directions

“I had an oil change in February and two months later the drain plug fell off of the oil pan and left me stranded on the highway for over five hours. I called Motorwerks and spoke with service at Infiniti and was told they would have to inspect the car before they covered it….and then said I had not been there since February, indicating the problem was not their fault. I was there in February for a recall where they had to drain the engine oil to inspect the pan for metal. They then charged me a “discounted oil change rate” of over $60. Thankfully, I found the drain plug in the heat shield when I was under my car and noticed that the crush washer was not crushed. Proving this issue was a direct result of negligence by the dealership. I would never have been able to prove this was their error, without the drain plug, and I knew that based off the conversation I had with the service writer and his tone when I called. My car was covered in oil, and now the rear of my car has a rust spot from the oil getting under the paint. Thankfully, I am not an idiot and shut my car off before my engine sustained permanent damage; ultimately saving Motorwerks thousands of dollars in repairs due to their negligence and error. The compensation I received for saving this dealership thousands of dollars, was being stranded for 5 hours on the highway, the purchase of an aftermarket drain plug, synthetic oil, and the following day another 2 hours in the dealership for them to “inspect” and do another oil change and replace the OEM drain plug. They washed my vehicle, but the oil was not fully cleaned from under my car or from the heat shield, and remained on my back up camera. Though I appreciate that they covered the oil change, and offered my next one free, this is just not enough. As much as I’d love to save money and receive my next oil change free, I have lost trust and confidence in this dealership, despite purchasing my car there, and know that my time and business means”